Crew Lead Mitigation- Austin TX

About the role

Cavalry Construction & Restoration, serving the Round Rock, TX area, is a professional and agile mitigation and restoration company committed to delivering every customer a 5‑star experience. We are actively seeking a dependable and motivated Mitigation Crew Lead to join our team and support water, fire, and mold damage restoration projects. This role requires professionalism, prompt response, attention to detail, and strong communication as you assist customers during stressful property damage situations. Candidates must be comfortable working in fast‑paced environments and providing high‑quality service on every job.

Responsibilities

• Lead and perform water, fire, mold, and environmental mitigation services.
• Assess damages, determine scope of work, and recommend appropriate mitigation strategies.
• Set up, monitor, and maintain mitigation equipment, including dehumidifiers, air movers, air scrubbers, and specialty drying tools.
• Ensure all work complies with IICRC standards and company protocols.
• Guide and train technicians in proper mitigation techniques, equipment usage, and safety procedures.
• Assign daily tasks and oversee productivity and workflow on job sites.
• Ensure clear communication across team members, office staff, and management.
• Explain mitigation processes and timelines to customers in a professional and reassuring manner.
• Maintain strong relationships with homeowners, insurance adjusters, and project managers.
• Address customer concerns promptly and escalate issues when necessary.
• Complete and upload job documentation, including moisture readings, photos, sketches, and daily notes.
• Maintain accurate records of equipment usage and job progress.
• Assist with estimating by providing detailed on-site information.
• Enforce safety protocols and maintain a clean, hazard‑free job site.
• Ensure proper use of PPE and adherence to OSHA guidelines.

Qualifications

• The ideal candidate for this role is an experienced mitigation professional with 3+ years in water, fire, or mold restoration and at least 1–2 years of lead or supervisory experience.
• They bring strong communication skills, professionalism with customers, and the ability to work after-hours or on-call when emergencies arise.
• This person is reliable, physically capable of lifting 50+ lbs and working in demanding environments, and comfortable using job-tracking software or mobile apps.
• An IICRC WRT certification and experience in sales or customer service are strong pluses.
• Most importantly, they are growth‑oriented — someone who shows initiative, learns quickly on job sites, and is motivated to advance into an Estimator role as they continue developing within Cavalry’s mitigation team.
• Minimum of 1‑2 years of experience as a lead supervisor
• Minimum of 3 years of Restoration or Mitigation experience (water, fire, or mold)
• Experience in sales or customer service is a plus
• IICRC WRT certification, current or expired
• Strong communication skills and professionalism with customers
• Reliable transportation and ability to work after-hours or on-call shifts
• Ability to lift and move mitigation equipment safely
• Willingness and Adaptability to learn during the training program
• Has reliable transportation and a valid driver's license
• Ability to lift 50+ lbs, work in confined spaces, and perform physically demanding tasks.
• Proficiency with mobile apps or job-tracking software (e.g., Dash, Xactimate). (preferred)
• Ability to wear required PPE on all job sites
• Legal authorization to work in the United States

Benefits

• Overtime pay
• Health Insurance Plan
• 401(k) with company match
• Paid Time Off (PTO) & paid holidays
• Employee Assistance Program
• Opportunities for career growth within a national platform
• Strong team culture & supportive leadership

Schedule

This full-time field role has a variable schedule based on active restoration needs. Team members rotate on-call for after-hours emergencies. The work is hands-on and physically demanding in residential and commercial settings, often around water, fire, and mold damage while wearing PPE, following safety protocols, and coordinating with technicians, supervisors, and customers.