Crew Ground Experience Coordinator (NJUS)
About the role
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
The Crew Ground Experience Coordinator supports the day-to-day execution of the crew food program while serving as a key advocate for the crew ground experience at FBOs. This role manages tactical crew catering operations, coordinates directly with suppliers and crews, and centrally collects and analyzes crew feedback to identify service trends, escalates urgent safety-sensitive concerns, and drives improvements to the overall experience. The position partners closely with internal teams and external providers and includes limited travel to FBO locations to gather firsthand feedback and directly support crew members.
Responsibilities
Crew Ground Experience & Feedback Management: Complete daily reviews of crew feedback submitted through Rate-It and other feedback channels. Review crew FBO feedback into a centralized repository, identifying trends, recurring issues, and positive service outcomes to drive continuous improvement and reinforce high-performing practices. Escalate in-the-moment, safety-sensitive, or service-degrading feedback to appropriate internal teams, including Safety, Training, FBO Operations, and crew leadership. Manage FBO and Service Hub Cabin Prep follow-ups stemming from crew feedback, ensuring issues are acknowledged, addressed, and documented.
Crew Catering Operations Support: Support