Crew Chief/Lead Mitigation Technician with IICRC Certification

About the role

With a ‘One Team’ mentality, manage and complete jobs according to PuroClean® processes per work order. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add-on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers.

Responsibilities

• Managing Customer Satisfaction and representing the brand
• Effectively perform all aspects of the production processes
• Continued development of production skills and expertise
• Financial asset and equipment management
• Following all uniform and policy guidelines in line with the Brand Identity Guide
• Always leaving jobsites with a clean and orderly appearance
• Coaching and training of production staff technicians
• Preventative maintenance on vehicles, equipment and oversight of facility maintenance
• Ensure clear communication with office staff, immediate supervisor and fellow technicians

Qualifications

• Must have a IICRC WRT Certification (other IICRC certifications would be valued)
• Must know how to use Dash and Mica (Knowledge of other industry softwares such as Docusketch, Encircle, ITEL App, etc. would be a plus)
• Willingness for continued learning and growth, ability to ‘lead and coach’ your teammates
• Attention to details in organization, cleanliness and care for facility, assets and equipment
• Aptitude with record keeping, recording information and communicating ‘the message’
• Awareness and respect for safety, using care are caution with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time

Benefits

• Company parties
• Free uniforms
• Opportunity for advancement
• Online Mobile Courses
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Competitive Wages