Crew

About the role

Performs crew member duties as directed and assigned by the Manager On Duty at a Sonic Drive-In location. Duties are performed in a safe, efficient, and professional manner to ensure guests have an enjoyable experience.

Responsibilities

• Performs all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and Drive-Thru as needed, depending on store volume, during a shift) to ensure preparation, portion control, temperature, packaging, appearance, presentation, taste, and service of all menu items meet operational standards
• Gives team help and support to other crew and managers when assigned duties are caught up
• Operates switchboard and records customer orders, repeating orders in a clear and understandable manner
• Operates Drive-Thru window and sales register, making accurate change quickly and efficiently
• Prepares fountain drinks and ice cream items
• Prepares food by cutting and chopping food items and cooking on grill or in fryers
• Prepares food orders efficiently within 3–4 minute time frame
• Packages all menu items into bags or trays and places drink orders into drink carriers
• Serves food to customers efficiently in the Drive-Thru and as necessary when working in other Basic Stations
• Moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling
• Routinely disposes of trash by transporting bags outside and into dumpsters
• Cleans all areas of drive-in, including sweeping, mopping, washing dishes, wiping counter-tops, sanitizing, cleaning restrooms, policing patio and parking lot, emptying used grease
• Performs frequent washing and sanitizing of food areas, food preparation tools, and hands
• Instructs crew members about the importance of placing guests' needs first
• Immediately responds to guest requests in a respectful manner
• Reports guest complaints to an immediate supervisor and assists in resolving such complaints
• Immediately reports all guest or employee accidents to a member of the drive-in management team
• Monitors the drive-in working environment for potential employee issues and reports issues to a member of the management team
• Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-In operations manual
• Performs other job-related duties as assigned or required

Qualifications

• Must be at least 16 years of age
• Proof of citizenship or proof of eligibility to work in the US
• Effective communication skills
• Basic math and basic reading skills
• Ability to follow directions
• Ability to work irregular hours, nights, weekends, and holidays
• Ability to multi-task
• Complies with all Sonic Drive-In Policies and Procedures, and all health and sanitation laws and regulations
• Successfully completes and follows requirements of all STAR certification and other Sonic Drive-In training programs
• Continuous standing, bending, stooping, lifting, stretching and frequent overhead lifting required when staging, preparing, or packaging menu items and/or cleaning
• General knowledge and understanding of the restaurant industry or retail operations required; QSR preferred but not required

Work environment

• Frequent exposure to heat and hot liquid shortening while cooking
• Frequent exposure to freezer when stocking food items
• Occasional exposure to extreme temperatures based on variable weather conditions

Schedule

• If full-time (average 30 hours or more): must be able to work 38–45 hours weekly
• If part-time: can work 29 hours a week or less