Crew 1

About the role

Crew 1 has the primary responsibility for service, food and beverage preparation, and conveying the Café Lola culture to restaurant guests. Crew 1 is responsible for working stations as cashier, barista, floor service and/or food prep. He/She must be cross trained on all FOH and BOH duties. Crew 1 must maintain all responsibilities as set forth below and must drive results through comprehensive knowledge of all stations and exceptional guest service.

Responsibilities

• Follow all standards of conduct and policies set forth in the Book of Lola
• Deliver excellent customer service through communication, positive attitude, and connection with customers
• Remain knowledgeable about all offerings and store promotions
• Ensure guests have an exceptional dining experience, ensuring all food and beverage orders are accurate and executed in a timely manner
• Maintain cleanliness and organization within the restaurant and within assigned station(s) and follow all health and safety standards
• Strictly follow all food and beverage recipes and matrix when preparing all guest orders
• Be proactive and assist other team members as needed; if you “See A Need” then “Meet a Need”
• Follow directions and complete tasks assigned by Crew 2, Shift Leads, or Restaurant Managers
• Contribute to a positive atmosphere by maintaining calm during periods of high stress and communicating any potential problems to the Shift Lead or Restaurant Manager on duty
• Be reliable and maintain proper attendance and punctuality

Requirements

• Minimum of High School Diploma or equivalent required, some College preferred
• Must be 16 years of age or older
• Minimum of 3 months of previous food service, retail or restaurant supervisory experience
• Must be able to stand for 10 hours and work 50–55 hours per week
• Must be in good physical condition and possess good communication skills
• Must be alert to management, staff, and guest needs
• Have the ability to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
• Takes initiative
• Be a brand ambassador both in and outside of the restaurant

Benefits

• Complimentary Team Member Meal & Drink while on Shift
• 50% Discount off any item at any time
• Flexible Schedules