CREED General Manager, San Antonio Boutique

CORE RESPONSIBILITIES

• Lead a high performing customer service-oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies.
• Set performance targets and drive store productivity and profitability (i.e. conversion rates, sales, UPT, AUS and customer data capture) using selling tools which include Shopify and HubSpot.
• Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time.
• Demonstrate knowledge of the luxury retail market and current trends.
• Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team.
• Embrace brand messages and cascade company communications to all members of your team.
• Continue to build business through out-of-store networking and in-store events.
• Ensure boutique is adequately stocked, cleaned, and properly merchandised.
• Enforce loss prevention and shortage control procedures and maintain all safety standards.
• Recruitment, selection and on-boarding of store staff. Develop a strong bench of managers for future leadership positions.

CORE REQUIREMENTS

• Minimum 3 yrs. sales and management experience in the luxury sector; beauty or fragrance a plus!
• Exhibits strong leadership skills with ability to coach, develop and inspire team
• Exceptional client service/customer experience approach and mentality
• Able to listen and have business acumen skills and strong interpersonal relationships
• Able to coordinate and attend regular trainings and stay current on product knowledge
• Strong presentation, communication and organization skills with high attention to detail
• Able to analyze the business and identify new functional growth opportunities
• Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and is technically savvy
• Able to work in an entrepreneurial, fast-paced environment while being adaptable to change
• Always maintain shop floor standards, including taking proactive measures
• Willing to take on new challenges/opportunities as they arise
• Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds