Credit Support Specialist

We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. We have location, schedule, pay, job overview (About the role), responsibilities, required qualifications, preferred qualifications, what we're looking for (maybe skills?), benefits (Kelly benefits). Also we have location but location is not a heading; we can include location in a short p maybe under About the role or separate? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. Location is metadata; we can include as a p under About the role or separate p. We'll include location in a p after the overview maybe. We must not repeat job title as heading. The job title is Credit Support Specialist; we should not make heading for it. We need sections: About the role (job overview). Responsibilities. Requirements (maybe Required Qualifications). Qualifications (maybe Preferred Qualifications). Skills (maybe from "What We’re Looking For" or required qualifications). Benefits (Kelly benefits). Pay (given). Schedule (given). We must not create sections with filler like "commensurate with experience". We have actual pay and schedule. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can group them. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At the end there is a lot of Kelly boilerplate about EEO, accommodation, etc. We must remove that. Also remove "Click here for more information on benefits..." maybe that's part of benefits but it's a link; we can keep benefits description but remove the link instruction? The instruction says remove duplicated lines and application instructions. The "Click here for more information..." is not application instruction but maybe considered boilerplate; but it's part of benefits description. Might keep but it's a link; we can keep the text but remove the link? Safer to keep the sentence but not the link? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community." is not EEO; it's a referral to benefits. Might be okay to keep. But it's somewhat generic; but it's part of benefits description. We'll keep it. We also need to remove duplicated lines: there may be repeated sentences; we need to check. Let's extract content: Location: Onsite in Salt Lake City, UT Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. Pay: $20.00–$23.00 per hour Job Overview: We are seeking a detail-oriented Credit Support Specialist to support lien waiver processing, customer account management, credit operations, collections, and construction-related documentation. The ideal candidate has experience in a construction, credit, collections, or office environment and is comfortable working with customers, sales teams, branch personnel, and internal credit partners. This role offers the potential to become a permanent position for the right candidate. Key Responsibilities: - Lien Waiver and Construction Support Review, prepare, and execute customer lien waivers according to established guidelines. Help ensure compliance with applicable lien laws across Arizona, Colorado, Nevada, and Utah. Support pre-lien, bond claim, and other construction documentation processes. Coordinate with customers and the credit team to resolve lien waiver and construction-documentation issues. Provide construction creation and lien waiver support. - Customer and Sales Support Serve as a primary contact for customer questions related to accounts and lien documentation. Partner with Sales and Branch teams to resolve customer issues promptly and effectively. Provide timely, accurate, and professional responses while maintaining a strong customer experience. - Credit and Collections Support Assist with monitoring past-due accounts and supporting collection activities as needed. Process customer payments by credit card and ACH. Assist customers with online account access. Research and resolve payment discrepancies. Escalate credit, payment, and account risks appropriately. - Account Setup and Credit Administration Set up new customer accounts and maintain existing account information. Review credit applications for completeness and gather required documentation. Maintain accurate, organized, and compliant customer credit files. Support shared-mailbox workflows and meet established service-level expectations. - Reporting and Systems Support Support accounts receivable reporting and aging reviews. Use systems such as Eclipse, BillTrust, GETPAID, and other credit-management tools. Use Microsoft Outlook, Excel, Word, Microsoft Teams, and Copilot to manage daily responsibilities and communication. Required Qualifications: - High school diploma or GED. - At least two years of office experience. - One to five or more years of relevant experience in construction, credit, collections, customer accounts, or a related field. - Experience with construction creation and lien waiver support. - Strong customer service, communication, organization, and problem-solving skills. - Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams. - Ability to work onsite Monday through Friday, 8:00 a.m.–5:00 p.m. - Must be authorized to work in the United States without current or future visa sponsorship. Preferred Qualifications: - Two years of advanced education or a degree in accounting, business, or a related field. - Working knowledge of lien waivers and construction documentation. - Experience supporting customer accounts, credit operations, or collections. - Notary Public certification. - Experience with Eclipse, BillTrust, GETPAID, or similar credit and accounts receivable systems. What We’re Looking For: The successful candidate will be dependable, highly organized, detail-oriented, and comfortable handling confidential financial and customer information. This person should be able to manage multiple priorities, communicate effectively with both internal and external partners, and resolve issues with professionalism and urgency. Benefits (Kelly): As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Then there is a lot of Kelly marketing fluff about career fit, About Kelly, etc. That is boilerplate; we should remove it. Also EEO statement etc. Remove. Thus we will produce sections:

About the role

Location: Onsite in Salt Lake City, UT

Job Overview: ...

But we already have location separate; we could include location in a p under About the role. Better:

About the role

We are seeking a detail-oriented Credit Support Specialist to support lien waiver processing, customer account management, credit operations, collections, and construction-related documentation. The ideal candidate has experience in a construction, credit, collections, or office environment and is comfortable working with customers, sales teams, branch personnel, and internal credit partners. This role offers the potential to become a permanent position for the right candidate.

Location: Onsite in Salt Lake City, UT

But we should not invent tags like strong? It's okay but maybe just plain text. We can include location as a separate p. Responsibilities:

Responsibilities

with ul li for each bullet. We have subcategories; we could either flatten all responsibilities into a single list, or keep subheadings? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. It doesn't forbid having subheadings inside Responsibilities, but those would be headings not h3? Might be considered extra headings; better to keep a single list of responsibilities without subheadings. However we need to preserve all substantive information; we can keep the subcategory headings as plain text inside

• maybe? Eg
• Lien Waiver and Construction Support: Review, prepare, and execute customer lien waivers according to established guidelines....
That preserves info. Similarly for Requirements: we can have Required Qualifications as a list. Qualifications: Preferred Qualifications as list. Skills: maybe from "What We’re Looking For" we can treat as Skills section. Benefits: list of benefits. Pay:

Pay

$20.00–$23.00 per hour

Schedule:

Schedule

Monday–Friday, 8:00 a.m.–5:00 p.m.

We must not include sections with filler like "commensurate with experience". We have actual. Now ensure we don't repeat job title as heading. We didn't. Now produce HTML fragment. Let's craft. We need to ensure we close tags properly. We'll start with

About the role

We are seeking a detail-oriented Credit Support Specialist to support lien waiver processing, customer account management, credit operations, collections, and construction-related documentation. The ideal candidate has experience in a construction, credit, collections, or office environment and is comfortable working with customers, sales teams, branch personnel, and internal credit partners. This role offers the potential to become a permanent position for the right candidate.

Location: Onsite in Salt Lake City, UT

Then Responsibilities:

Responsibilities

• Lien Waiver and Construction Support: Review, prepare, and execute customer lien waivers according to established guidelines. Help ensure compliance with applicable lien laws across Arizona, Colorado, Nevada, and Utah. Support pre-lien, bond claim, and other construction documentation processes. Coordinate with customers and the credit team to resolve lien waiver and construction-documentation issues. Provide construction creation and lien waiver support.
• Customer and Sales Support: Serve as a primary contact for customer questions related to accounts and lien documentation. Partner with Sales and Branch teams to resolve customer issues promptly and effectively. Provide timely, accurate, and professional responses while maintaining a strong customer experience.
• Credit and Collections Support: Assist with monitoring past-due accounts and supporting collection activities as needed. Process customer payments by credit card and ACH. Assist customers with online account access. Research and resolve payment discrepancies. Escalate credit, payment, and account risks appropriately.
• Account Setup and Credit Administration: Set up new customer accounts and maintain existing account information. Review credit applications for completeness and gather required documentation. Maintain accurate, organized, and compliant customer credit files. Support shared-mailbox workflows and meet established service-level expectations.
• Reporting and Systems Support: Support accounts receivable reporting and aging reviews. Use systems such as Eclipse, BillTrust, GETPAID, and other credit-management tools. Use Microsoft Outlook, Excel, Word, Microsoft Teams, and Copilot to manage daily responsibilities and communication.
Requirements (Required Qualifications):

Requirements

• High school diploma or GED.
• At least two years of office experience.