Credit Solutions Assoc I - Miramar
About the role
Space Coast Credit Union (SCCU) is a not-for-profit organization founded in 1951, serving over 685,000 members and managing $9 billion in assets. Located across Florida's east coast, SCCU recently expanded into Orange County to better serve the growing East Orlando market. The Credit Solutions Associate plays a crucial role in helping members bring past due accounts current, preserving the credit union from unnecessary losses.
Responsibilities
- Empower members with knowledge and options to bring past due accounts current, excluding legal and bankrupt accounts.
- Work on all types of loans including consumer, mortgage, and business loans.
- Accept inbound phone calls, make payment arrangements, transfer payments, and research past due loan issues.
- Sends accurate loan error corrections to the Loan Servicing Department.
- Takes telephone contact with all past due members, including co-makers, using a predictive dialer.
- Provide members with solutions to delinquency such as payment plans, refinancing, modifications, extensions, short sales, deed-in-lieu, or other local programs.
- Ensure thorough documentation of all actions taken, using correct action and response codes.
Requirements
- 1 to 2 years in a consumer debt collections or sales environment.
- Experience with vehicle and mortgage collections and loss mitigation preferred.
- High School Diploma or equivalency required.
- Bilingual fluency in English and Spanish required.
Compensation and Benefits
Starting Salary: $22.18 - $23.48/hour
Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.
Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
Education Support: Tuition reimbursement after one year of service.
Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!
Work Schedule
Monday - Friday 8:00AM - 7:00PM. Saturdays on rotation 9:00AM - 3:00PM.