Credit Service Representative

Job Description

You’ll help power an efficient, accurate credit workflow by owning:

• Customer-centric inbound and outbound communication that meets company quality standards
• Investigation and verification of credit, employment, and financial information supporting mortgage underwriting
• Management of incoming and pending supplement requests with attention to detail and turnaround time
• Interpretation and review of credit reports, including complex scenarios such as bankruptcy or foreclosure
• Delivery of timely, accurate information to customers and internal teams
• Compliance with all Federal and State regulations, privacy standards, and internal procedures
• Accurate documentation and adherence to training manuals, workflows, and policy guidelines
• Effective routing of inquiries and close partnership with other internal departments

Qualifications

You’ll ensure supplements are processed quickly and accurately—supporting production goals for volume, turn-time, and quality. Close partnership with production teams includes:

• Prioritizing supplement requests
• Resolving credit or documentation issues
• Maintaining accuracy and service levels in a call-center environment
• Ensuring customers receive consistent, compliant, high-quality communication

Why You’ll Love Working at Altisource

• Remote-First Culture: Distributed team, async collaboration, time-zone flexibility
• Compensation: from $18-20/hour (DOE) + 401(k) with company match
• Benefits: Medical, Dental, Vision; FSA; Life + STD/LTD
• Time Off: Paid holidays + 19 days PTO (28 paid days/year)