Credit Screening Representative

Onsite in Goodlettsville, Monday – Friday.

About the role

Join a growing team with a fast-paced, collaborative environment! We're currently hiring a Credit Screening Representative to support high-volume phone and client service operations.

Schedule

Daily training hours: 9:00 AM – 6:00 PM. After training, daily hours: 8:00 AM – 5:00 PM.

Pay

Hourly pay range: $18.00 – $20.00.

Benefits

100% employer-paid health insurance (start date of this benefit to be determined by employer if the candidate is extended a permanent offer after CFS temporary period).

Responsibilities

• Conduct comprehensive credit risk assessments to support informed lending decisions, ensuring alignment with company policies and regulatory standards.
• Analyze client creditworthiness by reviewing financial statements, credit reports, and industry trends to determine risk levels.
• Evaluate loan applications, assessing financial history and collateral to recommend appropriate credit terms.
• Collaborate with cross-functional teams including sales, underwriting, and legal to gather and verify information for credit evaluations.
• Provide technical support to clients via phone, chat, and email, resolving issues related to credit report discrepancies and missing bureau data.
• Facilitate conference calls between consumers and creditors to obtain updated balance and payment histories.
• Assist team members with procedural questions and provide guidance on best practices.
• Train new staff on conducting conference calls and preparing supplemental credit reports.

Requirements

• Call center experience / ability to handle inbound and outbound calls comfortably.
• Ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication skills.
• Light Excel skills – data entry, spreadsheets.
• Desire to meet key phone metrics.
• Willingness to be a supportive team player.
• Fluent in Spanish & English highly preferred.