Credit Screening Representative

About the role

Join a growing team with a fast-paced, collaborative environment! We're currently hiring a Credit Screening Representative to support high-volume phone and client service operations.

Schedule

Onsite in Goodlettsville
Monday – Friday
Daily Training Hours: 9:00 – 6:00
After Training Daily Hours: 8:00 – 5:00

Pay

Hourly Pay Range: $18.00 – $20.00

Benefits

100% Employer Paid Health Insurance (start date of this benefit to be determined by employer if the candidate is extended a permanent offer after CFS temporary period.)

Responsibilities

• Conduct comprehensive credit risk assessments to support informed lending decisions, ensuring alignment with company policies and regulatory standards
• Analyze client creditworthiness by reviewing financial statements, credit reports, and industry trends to determine risk levels
• Evaluate loan applications, assessing financial history and collateral to recommend appropriate credit terms
• Collaborate with cross-functional teams including sales, underwriting, and legal to gather and verify information for credit evaluations
• Provide technical support to clients via phone, chat, and email, resolving issues related to credit report discrepancies and missing bureau data
• Facilitate conference calls between consumers and creditors to obtain updated balance and payment histories
• Assist team members with procedural questions and provide guidance on best practices
• Train new staff on conducting conference calls and preparing supplemental credit reports

Requirements

• Call center experience / Ability to handle inbound and outbound calls comfortably
• Ability to Multi-task in a Fast-Paced Environment
• Excellent Written and Verbal Communication Skills
• Light Excel skills – Data Entry, Spreadsheets
• Desire to meet key phone metrics
• Willingness to be a supportive team player
• Fluent in Spanish & English highly preferred