Credit Policy Specialist, Sr

Responsibilities

• Draft policies, guidelines, and procedures for discussion, in coordination with the business line, collaborating with both Credit and Sales.
• Recommend policy, guideline, and procedure changes to the Credit Policy Director and the Credit Policy Committee.
• Manage process for obtaining approval.
• Ensure Credit Manual remains updated to meet the needs of various business segments and regulatory environment.
• Collaborate and coordinate with business line to ensure effective interaction with all enterprise departments impacting credit.
• Provide advisory input on complex credit structures and policy interpretation.
• Identify, prioritize, and coordinate needs for credit products, services, and support.
• Act as a SME business owner on projects as needed.
• Aid in exception framework enablement and ongoing monitoring of exceptions to policy and guidelines.
• Leverage portfolio trends, exception data, and risk metrics to inform policy design, thresholds, and guardrails, in coordination with leadership.
• Communicate changes to policies, guidelines, and procedures in the field.
• Provide training, as needed.
• Oversee implementation of changes.
• Consult with key stakeholders on interpretation and implementation of policies, guidelines, and procedures.
• Aid in organizing and inventorying credit manual sections to advance governance, documentation standards, and ease of use and clarity.
• Aid in coordinating responses and remediation related to policy-related exam findings, MRA/MRIA actions, and internal audit issues.
• Document the credit manual change process, including clearly defining change management cadence and timelines, and communicate process changes with all key constituents.
• Track approval and effective dates and ensure timely policy reviews are completed.
• Consult with and provide analytical support to bankers, analysts, Credit Policy Director, and Chief Credit Officer on credit issues and questions.

Qualifications and Education Requirements

• Bachelor’s degree or equivalent work experience and 8 years of relatable credit experience.
• PREFERRED: Experience with Commercial and Specialty Lending Policies (Asset Based Lending, Capital Markets, Syndications, Franchise, Sponsor Finance, Healthcare, Financial Institutions, CRE, C&I and AG).
• Worked with policy frameworks at $50B+ institutions.
• Ability to interact constructively and effectively with all constituencies and work collaboratively toward a common goal.
• Ability to communicate effectively with clients and groups of employees in order to build and maintain positive relationships and engage in active listening.
• Ability to apply independent decision making and common sense understanding to carry out concrete procedures and instructions furnished in written and oral form.
• Ability to effectively communicate both orally and in writing with internal and external customers.
• Ability to present a professional image and demeanor to internal and external customers.
• Interact constructively and effectively with all constituencies and work collaboratively toward a common goal.
• Communicate effectively with clients and groups of employees in order to build and maintain positive relationships.
• Ability to effectively present information and respond to questions from groups of employees, managers, and/or customers.
• Multi-task and maintain an optimistic outlook in a fast-paced work environment.
• Accept and implement changes with processes, people, and circumstances exhibiting a positive approach to each situation.
• Provide exceptional service to all customers and personalize interactions.
• Read and interpret safety rules, operating and maintenance instructions, and procedure guidelines and manuals.
• Operate standard office equipment.

Key Measures of Success/Key Deliverables

• Use analytics to build out credit policies and guidelines for our lending business that support business objectives.
• Develop, implement, and train new credit policies and guidelines.
• Manage and enhance the documentation and change management processes for all Credit Manual changes as assigned by Credit Policy Director.
• Solicit feedback from key stakeholders on improvements to the Credit Manual.
• Policy and Guideline Reviews are completed timely.
• No policy-related criticisms from examiners.
• Reduction in policy exceptions driven by clarity.
• Stakeholder satisfaction with the usability of the Credit Manual.