Credit Manager

About the Role

Tiger is seeking an experienced Credit Manager to be responsible for safeguarding company assets by evaluating customer creditworthiness, optimizing accounts receivable performance, and implementing best-in-class credit and collections processes.

Responsibilities

• Evaluate the creditworthiness of new and existing customers using financial analysis, credit bureau data (e.g., CreditSafe, Equifax), trade references, and internal payment history.
• Establish and maintain appropriate credit limits and payment terms based on risk profile, customer segment (dealer, commercial, residential), and contractual agreements.
• Continuously monitor customer credit exposure and proactively adjust limits or terms based on changing financial conditions or market risk.
• Assess industry-specific risks, including fuel price volatility, seasonality, and dealer margin pressures, and incorporate into credit decisions.
• Help design and implement structured collection strategies, including dunning schedules, delivery holds, COD conversions, and account suspension protocols.
• Monitor AR aging trends and key metrics (DSO, past due %, bad debt expense) and drive continuous improvement initiatives.
• Performs customer account analysis and reconciliations on a routine basis, identifying and correcting errors as noted; recommend actions by interpreting customer performance and account data.
• Lead collection efforts on high-risk and escalated accounts, negotiating payment plans while protecting company interests.
• Partner with billing and cash application teams to resolve disputes, short pays, and misapplied payments efficiently.
• Manage the end-to-end legal recovery process for delinquent accounts, including preparation and submission of claims through appropriate court systems (e.g., small claims, district, or circuit courts).
• Coordinate with legal counsel on filings, judgments, liens, and garnishments as necessary.
• Promote the "Tiger Way" and our cycle of success by building high quality relationships with employees, customers, and outside vendors.
• Perform other duties as required and assigned.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field
• Professional certifications such as Certified Credit Executive (CCE) or Certified Credit & Risk Analyst (CCRA) preferred
• 5–8 years of progressive experience in credit, accounts receivable, or financial risk management roles
• Direct experience managing commercial and/or wholesale credit environments, preferably in fuel distribution, energy, logistics, or similarly high-volume, transactional industries
• Proven experience handling delinquent accounts through legal recovery processes, including court filings, judgments, liens, and coordination with legal counsel
• Excellent oral and written communication skills, with the ability to communicate financial information to customers and management.
• Proficiency with Microsoft Office Suite, especially Microsoft Excel
• Passionate about quality work and delivering best-in-class "Tiger Way" customer service support.
• Able to learn new technologies, quickly becoming the expert of a rapidly evolving set of technology needs.
• Ability to pass a pre-employment drug screen and background check.