Credit Manager

Responsibilities

• Manage accounts receivables to achieve and exceed delinquency goals.
• Manage bad debt reserve according to established guidelines.
• Minimize losses on customers who file bankruptcy.
• Provide customer service in-person, by phone, and email.
• Work with outside collection agency – submitting accounts and necessary records for them to collect the past due account.
• Oversee collection activity with all outside collection agencies.
• Review and process new customer applications timely to establish appropriate credit terms.
• Lead monthly AR meetings with sales managers and sales reps.
• Train sales staff on the accounts receivable management process and assist with customer account issues.
• Provide reports and documentation to support sales/collections.
• Process credit card payments/post payments as needed.
• Affiliate with all EPPNG sites concerning advertising billing, reporting, and payment issues.
• Ensure that the Credit Dept. complies with all laws related to daily activities.
• Perform other duties as requested by management.

Requirements

• Minimum of an Associate's degree in Business/Accounting; bachelor's degree preferred.
• Three or more years of experience in sales accounting, accounts receivable, billing and related customer services.
• Prior credit and collection experience.
• Must be able to pass background and credit check.

Knowledge, Skills and Abilities

• Strong attention to detail.
• Ability to work well with others in a fast-paced environment and be highly self-motivated.
• Excellent written and verbal communication skills.
• Excellent problem solving, critical thinking, customer service and interpersonal skills.
• Knowledge of automated billing, accounts receivable, database reporting, contract management, rates management, and general ledger configuration/impact and set up.
• Familiarity of billing/receivable software programs such as Brainworks, Ad Perks, NetSuite, and AdPoint helpful.
• Strong MS Office skills – with advanced Excel skills.

Physical Requirement, Work Environment and Travel

• Regularly required to sit for long periods of time; close eye work on computer screen; required to stand, walk, reach with hands and arms, bend and stoop; light to moderate lifting 15-20 pounds.
• The worker is subject to inside office environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes.
• Some travel may be required.