Credit Manager

About the Role

This position coordinates, oversees, and manages accounts receivable and collection duties. Responsibilities include approving or declining credit lines, conducting credit investigations, and ensuring proper collection procedures are followed to limit losses while growing the store’s accounts receivable. The role also involves managing delinquent accounts and maintaining accurate customer records.

Responsibilities

• Supervise, direct, and lead assigned staff, addressing employee concerns, directing work, and providing guidance to ensure efficient office and credit operations.
• Manage and oversee accounts receivable and collection activities.
• Review and evaluate credit applications; investigate and verify financial status and reputation of prospective customers; recommend approval or rejection of credit applications; establish credit limitations.
• Contact customers via telephone or text to resolve overdue payments; review terms of sales, service, or credit contracts; mail late charge notices; travel to customers’ homes for collections; assist with repossessions as necessary.
• Document all correspondence and collection attempts with customers.
• Analyze collection reports to assess status of collections and evaluate effectiveness of current policies.
• Organize and delegate collection workload based on delinquency degree and amount.
• Prepare paperwork for legal action against severely late-paying customers; submit delinquent accounts to attorneys or outside agencies with Store Manager approval.
• Maintain customer files in fireproof cabinets, organized alphabetically and by account status (Active, Paid Out, Charge-Off, Repo, Bankrupt); ensure files are stored securely and not accessible to the public.
• Follow procedures for handling customer files and personal information.
• Ensure daily bookkeeping tasks, including filing customer files, are completed by end of business day using the company’s Bookkeeping Checklist.
• Deposit all cash receipts daily in a night deposit bag; secure cash drawers by locking them when unattended and leaving them empty and open at night.
• Collect on returned checks and delinquent accounts.
• Maintain a work environment free of discriminatory practices and sexual harassment.
• Complete, prepare, review, or approve various forms, logs, records, reports, and correspondence related to daily responsibilities; maintain accurate files and administrative records.
• Operate office equipment such as calculators, copy machines, and telephones.
• Uphold and promote the company’s H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner, and Ensuring excellence.
• Perform duties of the Store Manager as required; assist in other store departments as needed.

Requirements

• High School Diploma or GED required.
• Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
• Valid State Driver’s License.

Skills

• Data Utilization: Ability to evaluate, audit, deduce, and assess data using established criteria; exercise discretion in determining consequences and selecting alternatives.
• Human Interaction: Ability to function in a managerial capacity, including making decisions on procedural and technical levels.
• Equipment Utilization: Ability to operate, maneuver, and control office equipment, machinery, tools, and materials.
• Verbal Aptitude: Ability to utilize a wide variety of reference, descriptive, and advisory data and information.
• Mathematical Aptitude: Ability to perform addition, subtraction, multiplication, division, calculate decimals, percentages, and fractions; interpret graphs.
• Functional Reasoning: Ability to interpret instructions in written, oral, diagrammatic, or schedule form; apply principles of rational systems; exercise independent judgment to adapt methods and standards.
• Situational Reasoning: Ability to exercise judgment, decisiveness, and creativity in evaluating information against sensory, judgmental, or subjective criteria.

Physical Demands and Work Environment

• Physical Ability: Tasks require moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and lifting/carrying objects weighing 12-50 pounds.
• Sensory Requirements: Ability to perceive and discriminate colors, sounds, depth, and visual cues; communicate orally.
• Environmental Factors: Exposure to dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals may occur.