Credit Manager

About the Role

This position coordinates, oversees, and manages accounts receivable and collection duties, including approving or declining credit lines, conducting credit investigations, and ensuring proper collection procedures for delinquent accounts.

Responsibilities

• Supervise, direct, and lead assigned staff, addressing employee concerns, directing work, and providing guidance to maintain efficient office and credit operations.
• Manage and oversee accounts receivable and collection activities.
• Review and evaluate credit applications; investigate and verify financial status and reputation of prospective customers; recommend approval or rejection of credit applications and establish credit limits.
• Contact customers via telephone or text to resolve overdue payments, review contract terms, and negotiate payment arrangements; mail late notices and travel to customers’ homes for collections as needed.
• Assist with repossessions of merchandise when necessary and ensure payments are posted to customer accounts.
• Document all correspondence and collection attempts with customers.
• Analyze collection reports to assess status of collections and evaluate the effectiveness of current policies and procedures.
• Organize and delegate collection workload based on delinquency degree and amount.
• Prepare paperwork for legal action against severely late-paying customers and submit delinquent accounts to attorneys or outside agencies with Store Manager approval.
• Maintain customer files in a fireproof cabinet, organized alphabetically and by account status (Active, Paid Out, Charge-Off, Repo, Bankrupt) in a secure, non-public area.
• Follow procedures for handling customer files and personal information, ensuring files remain in the office area and are never stored on the sales floor.
• Ensure daily bookkeeping workload, including filing customer files, is completed by the end of each business day using the company’s Bookkeeping Checklist.
• Deposit all cash receipts into the store’s bank account daily; secure cash drawers by locking them when unattended and leaving them empty and open at night.
• Collect on returned checks and delinquent accounts.
• Maintain a work environment free of discriminatory practices and sexual harassment.
• Complete, prepare, review, or approve various forms, logs, records, reports, and correspondence related to daily responsibilities; maintain accurate files and administrative records.
• Operate office equipment such as calculators, copy machines, and telephones.
• Uphold and promote the company’s H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner, and Ensuring excellence.
• Perform duties of the Store Manager as required and assist in other store departments when needed.

Requirements

• High School Diploma or GED required.
• Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
• Valid State Driver’s License.

Skills

• Data Utilization: Ability to evaluate, audit, and deduce data using established criteria, exercising discretion to identify and select alternatives.
• Human Interaction: Ability to function in a managerial capacity, making decisions on procedural and technical levels.
• Equipment Utilization: Ability to operate, maneuver, and control office equipment, machinery, tools, and materials.
• Verbal Aptitude: Ability to utilize a wide variety of reference, descriptive, and advisory data and information.
• Mathematical Aptitude: Ability to perform addition, subtraction, multiplication, division, calculate decimals, percentages, and fractions, and interpret graphs.
• Functional Reasoning: Ability to interpret instructions in written, oral, diagrammatic, or schedule form; apply principles of rational systems; and exercise independent judgment.
• Situational Reasoning: Ability to exercise judgment, decisiveness, and creativity in evaluating information against sensory, judgmental, or subjective criteria.

Physical Demands and Work Environment

• Physical Ability: Tasks require moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and lifting/carrying objects weighing 12-50 pounds.
• Sensory Requirements: Ability to perceive and discriminate colors, sounds, depth, and visual cues; ability to communicate orally.
• Environmental Factors: Exposure to dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals may occur.