Credit Manager

Primary Responsibilities

• Lead credit, collections, and cash application activities.
• Maintain and enforce policies for each division.
• Manage collections on past-due accounts and document all actions, communications, and follow-up in the customer master record.
• Approve or decline credit applications for all divisions based on credit reports, financial analysis, and reference checks.
• Monitor receivables, bad debt, doubtful account reserves, delinquent accounts, and bankruptcies; take appropriate action as needed.
• Review customer accounts and write-offs for abuse of terms, discounts, and other issues; partner with sales leadership and customers to resolve problems.
• Support customer requests, including invoice copies, statements, W-9s, and proof of delivery.
• Maintain resale tax certificate and customer invoice/statement email databases with a focus on completeness and accuracy.
• Perform other related duties as assigned.

Leadership Responsibilities

• Lead, coach, and develop a credit team.
• Partner across the organization to service our customers, with emphasis on Sales, Customer Service, and Finance.
• Drive process improvement and optimization across all facets of the department.
• Maintain department dashboard and KPI reporting.
• Manage hiring, training, performance reviews, and employee development plans.
• Safeguard confidential company, supplier, and customer information.
• Credit Department efficiency and effectiveness improvements to better serve internal and external customers.