Credit Manager

About the role

At Doug Ashy Building Materials, we are seeking a Full-time Credit Manager to join our team. This role is responsible for managing credit applications, opening and maintaining accounts, monitoring account activity, and responding to customer inquiries.

Responsibilities

• Review and process new residential and commercial credit applications
• Welcome new customers with professionalism and care
• Maintain new personal and commercial accounts, sending “welcome” letters
• Monitor account activity daily, ensuring payments are recorded and accounts remain accurate
• Track lien times on residential and commercial jobs, coordinating with attorneys on demands, liens, and credit bureau reporting as needed
• Mail or email statements monthly and audit accounts to ensure balances are correct
• Collaborate with sales staff to confirm invoices are accurate and apply tax adjustments when necessary
• Maintain up-to-date customer information, including authorization, phone numbers, and addresses
• Respond to customer inquiries and resolve issues professionally over the phone or via email
• Perform other duties as assigned by the manager to support the success of the team and business

Requirements

• Detail-oriented - You notice the small things, ensuring accounts and applications are accurate
• Organized & Reliable - You keep track of multiple accounts, deadlines, and tasks without missing a beat
• Customer-focused - You communicate clearly, professionally, and kindly, building trust with customers and sales staff alike
• Tech-savvy - Comfortable in Microsoft Word, Excel, and other Windows applications
• Self-motivated - You take ownership of your work and follow up proactively
• Experience - High school diploma or equivalent required; minimum of one year of experience in credit and collections preferred

Benefits

• Retirement Plan with Company Match
• Health & Dental Insurance
• Paid Time Off
• Employee Discounts
• Job Stability & Team Environment