Credit & Collections Specialist - Fin. Svcs

About the role

We are looking for a detail-oriented Credit & Collections Specialist to support account receivables activity in Bloomington area. This position focuses on reducing delinquent balances, evaluating account status, and working directly with customers to secure timely payment. The ideal candidate brings strong judgment, professionalism in sensitive conversations, and the ability to coordinate effectively with internal teams while maintaining compliance standards.

Responsibilities

• Manage past-due accounts by contacting customers, securing payment commitments, and arranging practical repayment options when needed.
• Analyze account aging and payment trends to prioritize collection efforts and identify higher-risk balances.
• Research disputed charges, billing concerns, and remittance issues to reach accurate and timely resolution.
• Record all collection actions, customer interactions, and account updates thoroughly to maintain complete account histories.
• Partner with cross-functional teams such as finance, customer service, and sales to address account issues and improve payment outcomes.
• Evaluate delinquent accounts for further action and recommend escalation, external recovery, legal review, or write-off when justified.
• Follow established company procedures and applicable collection laws to ensure compliant and consistent account handling.
• Compile and share regular updates on receivable status, recovery progress, and notable account activity with stakeholders.

Qualifications

• At least 3 years of experience in commercial collections, credit, or accounts receivable.
• Demonstrated ability to communicate clearly, negotiate effectively, and manage challenging customer discussions with professionalism.
• Strong organizational skills with the ability to balance multiple accounts, deadlines, and follow-up activities independently.
• High level of accuracy and attention to detail when reviewing account records, payment activity, and supporting documentation.
• Sound problem-solving skills with the ability to assess account issues and determine appropriate next steps.
• Experience with commercial credit, credit analysis, and credit approval processes.
• Proficiency with Microsoft Excel and working knowledge of platforms such as D365 and SharePoint.

Pay & schedule

• Salary up to $75K (DOQ)
• Generous hybrid model of two days in the office

Benefits

• Great benefits and growing organization with opportunities in your career.