Credit & Collections Manager

About the role

We are looking for an experienced Credit & Collections Manager to support a manufacturing organization in Michigan, although this role is 100% remote. This contract opportunity is ideal for a senior-level candidate who can manage a high-visibility portfolio, strengthen collections performance, and resolve complex account issues with confidence. The role requires close partnership with sales and strategic account leaders while balancing daily collection activity, customer account research, and timely reconciliation across multiple platforms. You will play a key role in maintaining account health, improving cash flow, and supporting continuity within a busy remote team environment.

Responsibilities

• Manage a large commercial collections portfolio by responding to queue-based customer inquiries and driving timely follow-up on outstanding balances.
• Perform detailed account reconciliation work, with a strong focus on strategic customer portal accounts that require accuracy and prompt resolution.
• Partner with sales leaders, strategic account stakeholders, and internal business teams to resolve complex billing, payment, and deduction issues.
• Review weekly aging reports across a high-volume account base and prioritize collection activity to reduce past-due exposure.
• Navigate customer accounts across SAP S/4HANA and Solomon XL, ensuring records are updated and collection efforts are properly documented.
• Lead effective conversations with customers and internal partners using sound judgment, diplomacy, and strong emotional intelligence.
• Support visibility into portfolio performance by preparing for recurring meetings related to key accounts and outstanding issues.
• Assist with ongoing operational continuity, including coordination of account activity and knowledge transfer during team and process changes.

Requirements

• Significant experience in commercial credit and collections, including management of complex or high-value customer accounts.
• Proven ability to complete account reconciliations and resolve discrepancies within customer portal environments.
• Working knowledge of credit analysis and credit approval practices in a business-to-business setting.
• Hands-on experience using SAP S/4HANA and Microsoft Great Plains Solomon or similar enterprise financial systems.
• Strong communication skills with the ability to work effectively across finance, sales, and executive-facing stakeholders.
• Ability to manage a large, fast-moving portfolio while maintaining organization, urgency, and attention to detail.
• High level of professionalism, sound judgment, and interpersonal awareness when handling sensitive account conversations.

Benefits

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in the company 401(k) plan