Credit & Collections Associate

Key Responsibilities

• Monitor aging receivables and conduct collection calls to secure outstanding payments
• Manage assigned accounts and ensure timely resolution of payment issues
• Perform account reconciliations and investigate discrepancies
• Partner with Sales to resolve disputes and customer issues
• Communicate directly with customers to resolve outstanding balances
• Prepare collection letters, notices of intent to lien, and lien documentation as needed
• Track lien and bond claim deadlines and escalate risks as necessary
• Maintain key performance metrics (DSO and % Current) within assigned portfolio
• Escalate high-risk accounts to Credit leadership

Support Responsibilities

• Provide coverage for team members during absences
• Assist the Collections Manager with additional tasks as needed

Qualifications

• 3–5 years of Credit and Collections experience
• Intermediate proficiency in Microsoft Office Suite, especially Excel
• Experience with credit reporting tools (Experian, Dun & Bradstreet)
• Knowledge of lien laws is a plus
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and time management abilities
• High attention to detail and accuracy
• Ability to work independently and manage multiple priorities
• Comfortable collaborating with internal teams and external customers
• Positive, professional attitude with a customer-focused mindset
• Familiarity with the construction industry is a plus
• High School Diploma or equivalent required; college degree preferred