RETAIL ASSOCIATE

About the role

At the Ponte Vedra Inn & Club, people are at the heart of everything we do. We're looking for friendly, service-driven individuals who enjoy fashion, retail, and creating exceptional guest experiences.

Responsibilities

• Welcome members and guests with a warm, professional, and engaging attitude.
• Provide personalized shopping assistance and product recommendations.
• Deliver Forbes Five-Star service by anticipating guest needs and exceeding expectations.
• Process purchases accurately using the point-of-sale system.
• Answer telephone inquiries and assist with merchandise questions.
• Help maintain attractive merchandise displays and ensure the boutique is clean, organized, and fully stocked.
• Aid in receiving, restocking, pricing, and inventory management.
• Build relationships with returning members by learning their preferences and providing personalized service.
• Work collaboratively with teammates to create an exceptional shopping experience.

Qualifications

• Previous retail or customer service experience preferred but not required.
• Luxury retail, boutique, resort, country club, or hospitality experience is a plus.
• A positive attitude and willingness to learn are essential.
• Passion for providing exceptional customer service.
• Comfortable using point-of-sale systems and handling transactions.
• Strong communication and interpersonal skills.
• Ability to multitask while maintaining attention to detail.
• Professional appearance and demeanor consistent with a luxury resort environment.

Job Knowledge

• Training and experience in retail or customer service.
• Luxury retail, boutique, resort, country club, or hospitality experience.
• Positive attitude and willingness to learn.
• Passion for exceptional customer service.
• Comfortable using point-of-sale systems and handling transactions.
• Strong communication and interpersonal skills.
• Ability to multitask while maintaining attention to detail.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequently move throughout the retail shop assisting guests.
• Lift, carry, or move merchandise up to 25 pounds.
• Use a telephone, point-of-sale system, and other retail equipment.

Schedule

Full-time, approximately 35–40 hours per week. Flexible schedule required, including weekends, evenings, and holidays.

Benefits

• Competitive pay and comprehensive benefits for eligible team members.
• Paid training and opportunities for career growth.
• Employee discounts and team member perks.
• A supportive, welcoming culture focused on teamwork and hospitality.
• Part of an award-winning organization dedicated to creating unforgettable experiences.

Why Join Ponte Vedra Inn & Club?

• Work in a beautiful oceanfront luxury resort.
• Competitive pay and comprehensive benefits for eligible team members.
• Paid training and opportunities for career growth.
• Employee discounts and team member perks.
• A supportive, welcoming culture focused on teamwork and hospitality.
• Be part of a Forbes-quality service team dedicated to creating unforgettable experiences.

Equal Opportunity Employer

The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.