Credit, Collections, and Cash Supervisor

About the role

The Credit, Collections, and Cash Supervisor provides day‑to‑day leadership of the Credit, Collections, and Cash Application teams, ensuring timely collection of accounts receivable, accurate application of customer payments, resolution of customer issues, achievement of departmental goals, and development of team members. The Supervisor serves as the primary resource for escalations, coaching, workload balancing, and operational execution across collections and cash application activities. The successful candidate is a hands‑on people leader who drives accountability, develops associates, monitors daily performance metrics, and partners with internal stakeholders to deliver exceptional customer service while supporting the company's cash flow and working capital objectives. This position is based onsite at the Glen Allen, VA office.

Responsibilities

• Develop relationships to facilitate collection of accounts receivable and resolve internal and external issues preventing timely payment.
• Lead daily team performance using VES principles and daily management practices, coaching associates, removing barriers, and driving continuous improvement in collections and cash application processes.
• Manage associates responsible for collections, payment discrepancy resolution, invoice inquiries, statement requests, and account reconciliations.
• Lead and support the Cash Application team to ensure timely and accurate application of customer payments.
• Oversee research and resolution of unapplied and unsettled cash balances, ensuring aged items are addressed promptly.
• Obtain, validate, and accurately apply remittance information to customer accounts.
• Monitor and support processing of credit‑card payments and related customer inquiries.
• Partner with Treasury, Accounts Receivable, Customer Service, Sales, and other stakeholders to resolve payment‑application issues and unidentified receipts.
• Establish and monitor performance metrics related to collections, cash‑application accuracy, timeliness, and aged unsettled cash.
• Provide day‑to‑day guidance, coaching, and support to team members while serving as the primary escalation point for complex issues.
• Provide coaching, training, performance management, and career development for Collections and Cash Application associates.
• Assign and rebalance workloads based on business needs and service levels.
• Conduct performance evaluations and ongoing feedback discussions.
• Lead daily management activities including KPI review, workload balancing, issue resolution, and team communications.
• Maintain departmental training procedures and onboarding plans.
• Participate in process‑improvement initiatives and VES activities.
• Ensure accurate maintenance of collection files, cash‑application documentation, and system records.

Requirements

• Strong understanding of collections, accounts receivable, cash application, payment processing, and customer account reconciliation.
• Experience researching unapplied cash, bank activity, remittance processing, and customer payment allocation.
• Strong leadership, coaching, and team‑development skills.
• Ability to analyze payment trends and identify opportunities to improve operational efficiency and accuracy.
• Excellent communication, customer‑service, problem‑solving, and analytical skills.
• Bachelor’s degree in Accounting/Finance or 4+ years in Billing/Collections roles with increased responsibility.
• 2–4 years of supervisor/management experience preferred.

Benefits

• Competitive vacation and time‑off benefits.
• Professional onboarding and training programs.
• Career coaching and development opportunities.
• Comprehensive health benefits (medical, dental, vision).
• 401(k) retirement plan.
• Collaborative team environment with strong growth potential.

Pay

Compensation range: $85,000 – $90,000 USD per year. This role is also eligible for bonus pay.

Schedule

On‑site position in Glen Allen, VA. Work Monday through Friday in the office.