Credit Collections Administrator

About the role

Establish and maintain productive relationships with customers' Accounts Payable and Accounting contacts to support timely payments. Provide responsive customer service, maintain consistent follow-up, research and reconcile outstanding items, and coordinate billing or payment variances with customers, Sales, Billing, and Accounting.

Responsibilities

• Communicate clearly and courteously to billing and account inquiries, clarify balances and requirements, and resolve payment barriers.
• Contact customers in your portfolio daily to address past-due balances, document commitments, and confirm next steps.
• Analyze past-due accounts in your portfolio and coordinate with customers and internal teams to resolve disputes and secure payment.
• Document account contact, follow-up details, disputes, commitments, and resolution steps per department procedures.
• Work declined credit cards, security deposit refunds, prepay and unapplied cash applications