Credit Balance Resolution Specialist (Refunds/Overpayments) | Contract - Dallas, TX

Local candidates only – must be able to commute to Dallas, TX 75234 for two weeks of onsite training before transitioning to remote work.

About the role

Award-winning healthcare organization is seeking an experienced Credit Balance Specialist to monitor credits, assist with overpayments on claims, and process insurance refunds. This is a one-year contract position starting within 1–2 weeks.

Schedule

• Monday to Friday, 8:00 AM – 5:00 PM
• First two weeks onsite in Dallas; remote thereafter

Pay

$22.72 – $24.45 per hour, based on experience

Responsibilities

• Key charges and post payments
• Call insurance companies (e.g., Medicare, Novitas) to obtain claim status and eligibility
• Review and analyze Explanation of Benefits (EOBs)
• Identify credits and overpayments; determine root cause and steps to dispute
• Perform detailed account credit reviews to determine refund recipients and execute refunds
• Read and analyze remittances
• Perform account reconciliation
• Apply knowledge of modifiers, global periods, and medical necessity guidelines
• Navigate insurance guidelines, with emphasis on Medicare and Medicaid
• Utilize medical billing software and payor website portals
• Adhere to HIPAA regulations

Requirements

• Minimum of 2 years in a medical billing environment working with claims, billing, and payment posting
• Experience with health insurance billing software and web-based systems
• Intermediate Microsoft Office (Word, Excel, Outlook) skills
• Strong understanding of accounts receivable (A/R) and collection best practices
• Proficiency in reading and analyzing remittances
• Basic knowledge of accounting or account reconciliation
• Familiarity with medical terminology and abbreviations
• Excellent written and oral communication skills
• High degree of accuracy, integrity, and professionalism
• Self-starter with strong problem-solving, analytical, organizational, and time-management skills
• Reliable home office setup (good internet, quiet environment)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Supplemental insurance (no cost)
• Health Savings Account (HSA)
• Employee Assistance Program (FSA)
• Paid time off
• Referral program
• Paid weekly on Fridays
• Laptop and equipment provided after onsite training