Credit and Collections Specialist

About the role

The Credit & Collections Specialist plays a crucial role in managing customer credit accounts, monitoring outstanding receivables, and ensuring timely collection of payments for telecommunications construction projects. This role collaborates closely with project managers, accounting personnel, and customers to resolve billing issues, reduce aging receivables, and maintain positive client relationships while safeguarding the company's financial interests.

Responsibilities

• Review and evaluate customer credit applications and financial information.
• Establish and maintain customer credit limits based on company policies and risk assessments.
• Monitor customer payment trends and recommend credit adjustments when necessary.
• Maintain accurate customer credit files and documentation.
• Contact customers regarding past-due invoices through phone, email, and written correspondence.
• Negotiate payment arrangements and resolve payment disputes.
• Follow up on outstanding balances to ensure timely collection of receivables.
• Escalate delinquent accounts to management when appropriate.
• Investigate and resolve billing discrepancies, payment issues, and customer disputes.
• Work closely with project managers, contract administrators, and customers to resolve invoice-related concerns.
• Reconcile customer accounts and ensure accurate application of payments.
• Maintain detailed records of collection activities and customer communications.

Requirements

• 5+ years of credit and collections experience, preferably in construction, telecommunications, utilities, or related industries.
• Strong understanding of accounts receivable processes and credit management principles.
• Experience reviewing contracts, lien rights, and construction billing practices.
• Proficiency in Microsoft Excel and ERP/accounting systems.
• Excellent communication, negotiation, and customer service skills.
• Strong attention to detail and organizational abilities.
• Prepare weekly and monthly aging reports and collection status updates.
• Analyze collection performance and identify trends affecting cash flow.
• Ensure compliance with company policies, contractual terms, and applicable regulations.
• Aid in month-end closing activities related to accounts receivable.

Qualifications

• Preparedness to work in a fast-paced environment.
• Ability to manage multiple tasks simultaneously.
• Knowledge of industry standards and best practices.
• Strong problem-solving and analytical skills.

Skills

• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Proficient in Microsoft Excel and ERP/accounting systems.
• Experience with construction billing practices and lien rights.

Benefits

At Centerline, we offer comprehensive insurance benefits including medical, dental, and vision coverage, along with a 401(k) plan. Additionally, we provide referral bonuses and generous paid time off (PTO).

Pay

The salary range for this position is $60,000 - $70,000 Annualized Appraisal (AAP).

Schedule

Full-time position available.

Who We Are

At Centerline, we design, build, and maintain industry-leading critical infrastructure across North America. Our team of technicians, engineers, and professionals brings unmatched expertise to each project, delivering consistent, exceptional results. Fortune 500 clients trust us to deliver quality solutions and support their ongoing needs. With a growing demand for connectivity, Centerline offers numerous opportunities for career advancement and personal growth. We value our team members' contributions and strive to foster a culture of safety, teamwork, accountability, and reliability. Join us today and be part of a dynamic team that is building a better network together.