Credit and Collections Associate

Penguin Random House LLC offers a remote opportunity as a Credit & Collections Associate. This role is part of the Shared Service Center organization at our Westminster (MD) location.

Job Description

As a Credit & Collections Associate, you will manage customer accounts, evaluate creditworthiness, monitor outstanding balances, and ensure timely collection of payments. Your responsibilities include:

• Reviewing credit applications and maintaining accurate account records.
• Responding promptly to customer inquiries via phone and email.
• Investigating claims and processing appropriate adjustments.
• Building positive relationships with customers across assigned territories.
• Resolving billing issues and internal and external customer account inquiries.
• Assisting with account maintenance and documentation for write-offs.
• Negotiating payment arrangements and account reconciliations.
• Escalating complex situations to management when needed.
• Supporting additional projects and responsibilities as business needs evolve.

Why Join Us?

• A remote position with potential for hybrid work.
• A collaborative and supportive team environment.
• Opportunities to develop financial, analytical, and customer service skills.
• Exposure to a variety of clients and business challenges.
• Ongoing learning and professional growth opportunities.

Qualifications

• A strong communicator with excellent verbal and written communication skills.
• Customer-focused and skilled at building productive relationships.
• The ability to manage multiple priorities in a fast-paced environment.
• The ability to make informed decisions and provide thoughtful recommendations.
• Intermediate Excel skills and proficiency with Outlook (SAP experience is a bonus).
• Knowledge of credit, collections, and financial account management practices.
• Knowledge of credit and bankruptcy regulations (preferred).
• Strong organizational skills with the ability to manage follow-ups, track outstanding items, and maintain timely reminders.

What We're Looking For

• A high school diploma or equivalent.
• Previous experience in collections, accounts receivable, customer service, or related fields.
• The availability to work Monday through Friday from 8:30AM to 5:00PM EST.

Bertelsmann Global Business Services values diversity and is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or protected veteran status. For more information on data protection and your rights, please visit here.