Credit and Collections Associate

About the role

Bertelsmann is building a global network of Accounting Shared Service Centers (ASSC) to bundle and standardize the Group's accounting processes, with centers in core European countries, North America and China. Join the Shared Service Center organization at our Westminster, MD location and contribute to shaping the world of media, services and education at one of the world's largest media corporations, which includes RTL Group, Penguin Random House, Gruner + Jahr, BMG, Arvato, Bertelsmann Printing Group, Bertelsmann Education Group, and Bertelsmann Investments.

Responsibilities

• Review and process credit-held orders throughout the day to ensure timely resolution.
• Respond promptly to customer inquiries received by phone and email.
• Investigate claims and process appropriate debit, credit, or denial adjustments.
• Research and resolve internal and external customer account inquiries.
• Build positive relationships with customers across assigned territories.
• Maintain accurate account records, payment history, and status updates.
• Analyze account activity and credit exposure to support informed credit decisions.
• Assist with account maintenance and documentation for write-offs when necessary.
• Assess customer financial information to evaluate risk and recommend appropriate actions.
• Negotiate payment arrangements and account reconciliations within established guidelines.
• Collaborate with customers to resolve outstanding balances and account discrepancies.
• Recommend collection strategies, including payment plans, shipment holds, or other actions as appropriate.
• Escalate complex situations and potential concerns to management when needed.
• Stay current with technology, tools, and best practices that improve efficiency and customer service.
• Support additional projects and responsibilities as business needs evolve.

Benefits

• Remote position with potential hybrid work opportunities.
• Collaborative and supportive team environment.
• Opportunities to develop your financial, analytical, and customer service skills.
• Exposure to a variety of clients and business challenges.
• Ongoing learning and professional growth opportunities.

Pay

The salary range for this position is $40,000‑$42,000 per year. Additional compensation may be awarded annually contingent upon the company's results, and at the sole discretion of the company.

Schedule

Availability to work Monday through Friday from 8:30 AM to 5:00 PM EST.

Qualifications

• High school diploma or equivalent required.
• Previous experience in collections, accounts receivable, customer service, or other related fields.

Skills

• Strong communicator with excellent verbal and written communication skills.
• Customer‑focused and skilled at building productive relationships.
• Ability to manage multiple priorities in a fast‑paced environment.
• Comfortable making informed decisions and providing thoughtful recommendations.
• Intermediate Excel skills; proficient with Outlook (SAP experience is a bonus).
• Familiar with credit, collections, and financial account management practices.
• Knowledgeable of credit and bankruptcy regulations (preferred).
• Strong organizational skills with the ability to manage follow‑ups, track outstanding items, and maintain timely reminders.