Credit and Collections Analyst I (Glendale)

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Absorbs responsibility for the daily collection duties pertaining to the department
• Reviews daily posting file from SWBC to ensure all payments were posted accurately
• Maintains all incoming mail and email to department inbox
• Processes and posts daily checks
• Ensures accounts are closed and reimbursement checks are issued timely
• Daily and monthly reconciliation of department general ledger
• Maintain and track all subpoena and levy’s received in department
• Investigate and respond to ChexSystem inquiries and disputes
• Review FIS batch reporting
• Daily and month end charge-off for share and loans

Assumes Responsibility for Member Relationships

• Establishes and maintains working relationships with members and employees
• Keeps management appropriately informed of collection area activities
• Ensures compliance of all applicable regulations, industry standards, and internal policies (FCRA, FACTA, FCBA, CDIA, CRRG, Privacy Act, Dodd-Frank Act/UDAAP)
• Ensures compliance of all documents related to legal issues (bankruptcies and small claims)

Required Knowledge

• Exposure to collections policies and procedures
• Working knowledge of related computer applications including Microsoft word and Excel

Experience Required

• Experience in fraud mitigation and risk analytics in deposits, loans and cards
• Strong analytical skills to identify and quantify problems and provide effective solutions
• Excellent verbal and written communication skills

Skills/Abilities

• Ability to solve problems and carry out responsibilities with little supervision
• Strong organizational and member service skills
• Ability to work across organizational lines to foster teamwork, trust, and quality execution
• Ability to work independently in a changing environment
• Ability to interact effectively at all levels and under trying situations
• Ability to adapt as the credit union evolves and workloads increase