Credit Analyst

Job Summary

We minimize financial risk to the company by investigating and evaluating new and existing customers' creditworthiness, analyzing credit risk, researching and resolving billing disputes, recommending and implementing credit extensions, revocations, or collections referrals.

About the role

Researches and verifies credit data on customers to establish or update lines of credit. Assesses, recommends, and/or approves credit limits. Investigates and resolves customer invoice disputes to facilitate payment from, or issuance of, credit to the customer. Reviews customer accounts for aging of unpaid balances and pending orders, solicits payments on overdue accounts, places delinquent accounts on 'hold' status until payment arrangements are secured, determines payment plans/schedules. Follows up on payment arrangements and recommends transfer of outstanding customer accounts to collection agencies. Develops and maintains relationships with outside credit and/or collection agencies. Maintains a variety of files and records associated with delinquent accounts, incomplete files, and credit risks. Maintains and updates electronic and/or hard copy files in a timely and accurate manner.

Principal Responsibilities

• Researches and verifies credit data on customers to establish or update lines of credit.
• Affirms, recommends, and/or approves credit limits.
• Investigates and resolves customer invoice disputes to facilitate payment from, or issuance of, credit to the customer.
• Reviews customer accounts for aging of unpaid balances and pending orders, solicits payments on overdue accounts, places delinquent accounts on 'hold' status until payment arrangements are secured, determines payment plans/schedules.
• Follows up on payment arrangements and recommends transfer of outstanding customer accounts to collection agencies.
• Develops and maintains relationships with outside credit and/or collection agencies.
• Maintains a variety of files and records associated with delinquent accounts, incomplete files, and credit risks.
• Maintains and updates electronic and/or hard copy files in a timely and accurate manner.

Job Level Specifications

• Extensive knowledge of the organization, job, practices, and procedures, enabling a high level of contribution.
• Completes complex assignments requiring significant judgment, initiative, and problem-solving skills.
• Works under minimal guidance and assigned in the form of desired expectations.
• Uses independent judgment to determine the best approach and creativity is expected to achieve maximum results and handle new situations.
• Collaborates with internal or external contacts.
• May participate on teams for special assignments.
• Responds to requests from senior management, internal, and/or external contacts.
• Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money, and/or time.

Work Experience

• 2 years+ of Credit/Collections experience, preferably dealing with Outsourced, Attorney, or 3rd party agencies.
• Excellent written and verbal communication skills.
• Ability to comply with work instructions.
• Ability to work independently while meeting stated objectives consistently.
• Excellent knowledge of MS Office products, especially MS Excel.
• Ability to learn in-house systems (Siebel and BPCS) including queries.
• Excellent decision-making skills.

Education And Certification(s)

• High School Diploma or equivalent.
• College degree or classes taken are recommended but not required.