Credit Analyst

About the role

The Credit Analyst will support the Accounts Receivable department and play a key role in managing customer accounts, collecting outstanding receivables, and researching, reconciling, and resolving customer deductions.

Responsibilities

• Support Accounts Receivable processes, including cash application support, account reconciliation, dispute resolution, collections, and general A/R administration.
• Thrive in a fast-paced, high-volume environment and effectively prioritize competing responsibilities while maintaining a high level of accuracy and attention to detail.
• Research, analyze, and resolve payment discrepancies and compliance deductions assessed by major retailers pertaining to shipping violations, allowances, discounts, damages, pricing and shortages.
• Contact past due customers via various methods (email, phone, customer web portals) to collect on past due invoices.
• Interact with internal departments during the process of validating deductions.
• Dispute invalid deductions within the claim’s expiration timeframe, and follow through until resolved.
• Prepare and submit necessary credits or adjustments for processing.
• Reconcile credit and debits within customer accounts.
• Communicate internally as well as directly with customers to resolve all open claims.
• Collaborate and lead communication with internal partners to identify and resolve root causes of deductions and identify process improvements to prevent reoccurrence.
• Perform business analytics and provide actionable reporting to assist in efficient and accurate chargeback processing.
• Exercise appropriate controls to minimize financial exposure across the business.
• Perform account reconciliation.
• Aid with audits.
• Perform other projects as assigned.

Requirements

• Bachelor’s degree required, focus on accounting or finance highly desirable.
• 5+ years of strong experience in Accounts Receivable and Collections of major accounts in the retail industry.
• Experience working with big box retailers and ecommerce companies desirable (Wal-Mart, Amazon, Target, etc.).

Qualifications

• Experience with obtaining payment information and necessary documentation from Vendor Portals.
• Advanced knowledge of Microsoft Office Applications, in particular.
• Strong analytical and competent decision-making abilities.
• Proven problem-solving skills.
• Must be detail oriented, meet deadlines, multi-task and be able to work independently.
• Excellent written and verbal communication skills.
• Ability to communicate with internal and external parties in difficult and complex situations.
• Commitment to process improvements and the ability to think “outside the box”.

Skills

• Strong analytical and competent decision-making abilities.
• Proven problem-solving skills.
• Detail-oriented, meets deadlines, multi-tasks and works independently.
• Excellent written and verbal communication skills.
• Ability to communicate with internal and external parties in difficult and complex situations.
• Commitment to process improvements and the ability to think “outside the box”.

Benefits

• Employee Discounts
• 401K with immediate participation and a 1% match, a retirement 401(K) match of 3% safe harbor match, plus a potential profit-sharing retirement contribution of 1% after a full calendar year of employment
• After 30 Days Waiting Period 20 days PTO program/13 Paid Holidays (prorated)
• Health, Dental, Vision Insurance
• Company Paid AD&D and Life Insurance (2 times Base Salary)
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance, Critical Illness or Hospital Indemnity
• Company Paid Short- and Long-Term disability plans
• Flexible Spending with $680 Carry Over option and Dependent Care Account Plans
• Employee Life Assistance Plan and Identity Theft Protection Support
• Tuition Reimbursement after waiting period

Pay

The pay range for this role is $70,700 – $ 84,900 annually, which is what we reasonably expect to offer when filling the position.