Credit Administrator

About the role

Handle all aspects of the credit and collections process for an assigned base of accounts.
Foster and cultivate strong relationships with both internal and external customers to support their needs and improve satisfaction.
Prepare credit approval packages for submitted applications, annual review, job accounts and credit line increases.
Understand and interpret credit bureau reports and business credit reports.
Promptly respond to reference requests on existing customers.
Absorb and analyze data to make informed decisions regarding credit lines and job accounts up to $10,000.
Review and approve credit lines and job accounts up to $10,000, assessing risk and creditworthiness as part of the decision-making process.
Review over credit limit reports to begin analysis of customers requiring credit line increases.
Communicate with Profit Center Managers to understand PC exposure in relation to increased customer activity.
Conduct collection calls on overdue accounts to manage and reduce the aging portfolio effectively as needed.
Reconcile customer statements/billings and provide invoice documents to customers as requested.
Accurately process refunds of credit balances.
Successfully complete required safety and compliance training programs as assigned.

Responsibilities

• Handle all aspects of the credit and collections process for an assigned base of accounts.
• Foster and cultivate strong relationships with both internal and external customers to support their needs and improve satisfaction.
• Prepare credit approval packages for submitted applications, annual review, job accounts and credit line increases.
• Understand and interpret credit bureau reports and business credit reports.
• Promptly respond to reference requests on existing customers.
• Absorb and analyze data to make informed decisions regarding credit lines and job accounts up to $10,000.
• Review and approve credit lines and job accounts up to $10,000, assessing risk and creditworthiness as part of the decision-making process.
• Review over credit limit reports to begin analysis of customers requiring credit line increases.
• Communicate with Profit Center Managers to understand PC exposure in relation to increased customer activity.
• Conduct collection calls on overdue accounts to manage and reduce the aging portfolio effectively as needed.
• Reconcile customer statements/billings and provide invoice documents to customers as requested.
• Accurately process refunds of credit balances.
• Successfully complete required safety and compliance training programs as assigned.

Requirements

• 1 or more years of experience in customer service.
• Professionally possess or be working towards a Credit Business Associate (CBA) designation from the National Association of Credit Management (NACM).
• Wholesale distribution experience (preferred).
• Proficiency in Eclipse software.
• Strong accounting/mathematical ability and experience.
• Able to achieve and maintain an understanding of the credit laws utilized to collect Accounts Receivable i.e. lien laws, payment bonds, Miller Act, Little Miller Acts, promissory notes, letters of credit, joint checks.
• Results oriented; focused on attaining goals and objectives.
• Effectively use Microsoft Office software to communicate via email, to review reports and documents.
• Demonstrate outstanding customer service and interpersonal communication skills.
• Possess strong written and verbal communication skills.
• Possess a high level of accuracy and attention to detail.
• Be able to handle sensitive information with confidentiality.
• Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
• Be able to research, analyze data, and solve problems.
• Have excellent organizational skills and be able to prioritize work projects and multi-task.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Qualifications

• Professionally possess or be working towards a Credit Business Associate (CBA) designation from the National Association of Credit Management (NACM).
• Wholesale distribution experience (preferred).
• Proficiency in Eclipse software.
• Strong accounting/mathematical ability and experience.
• Able to achieve and maintain an understanding of the credit laws utilized to collect Accounts Receivable i.e. lien laws, payment bonds, Miller Act, Little Miller Acts, promissory notes, letters of credit, joint checks.
• Results oriented; focused on attaining goals and objectives.
• Effectively use Microsoft Office software to communicate via email, to review reports and documents.
• Demonstrate outstanding customer service and interpersonal communication skills.
• Possess strong written and verbal communication skills.
• Possess a high level of accuracy and attention to detail.
• Be able to handle sensitive information with confidentiality.
• Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
• Be able to research, analyze data, and solve problems.
• Have excellent organizational skills and be able to prioritize work projects and multi-task.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Skills

• Customer Service
• Mathematical Ability
• Financial Analysis
• Microsoft Office Suite
• Communication Skills
• Safety and Compliance Training

Benefits

• Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage.
• Accident, Hospital Indemnity, and critical care coverage.
• Life insurance and Long Term Disability.
• Pre-tax accounts for healthcare, dependent care, and commuter benefits.
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law).
• Paid pregnancy and parental leave.
• Paid day of community service.
• 401(k) Retirement cash account with company contributions.
• Targeted training programs focused on your personal and professional growth.
• Company wellness program.
• Employee discounts.
• College tuition benefits.

Pay

Competitive starting wage.

Schedule

Full-time.