Credit Account Specialist

About the role

IFA, an intermountain agricultural and retail cooperative, is seeking a qualified individual to fill the position of Credit Account Specialist in the corporate office in Salt Lake City, Utah. The Credit Account Specialist manages the day-to-day operations of customer credit portfolios, ensures billing accuracy, and maintains the financial integrity of organization accounts.

Responsibilities

• Credit Assessment and Risk Analysis: Evaluate credit applications for new and existing commercial or individual accounts using credit agency reports, trade references, and appropriate Government agencies.
• Establish and periodically review appropriate credit limits and payment terms based on comprehensive risk assessments, company policies, and changing market conditions.
• Portfolio Management and Collections: Monitor accounts receivable aging reports regularly to proactively identify overdue invoices and high-risk account activity.
• Conduct outbound outreach via phone and email to secure timely payments from delinquent accounts while maintaining positive client relations.
• Negotiate structured payment arrangements with customers facing hardship.
• Dispute Resolution And Customer Service: Investigate and resolve billing discrepancies, unidentified payments, and unapplied cash allocations.
• Review and make informed decisions on releasing held orders based on account standing and company credit policies.
• Provide dedicated account support by answering internal and external customer inquiries timely.
• Compliance Management: Adhere strictly to local, state, and federal laws governing credit extension, fair debt collection, and customer data privacy.
• Maintain meticulous account records and documentation files to ensure seamless internal controls and audit compliance.
• Cross-functional Collaboration: Work with sales, accounts receivable, and customer support teams to facilitate new client setups and preserve relationships.
• Provide financing options and submit invoicing to third-party platforms as needed.
• Answer department phone calls and respond to emails promptly.

Requirements

• Education: Some college preferred or recorded training within NACM.
• Experience: One to three years of related accounts receivable/credit and collection experience.
• Software Proficiency: Hands-on experience using SAP software is a plus.
• Analytical Thinking: Ability to dissect complex account balances to provide superior customer service and conflict resolution.
• Effective Communication: Clear, articulate verbal and written communication skills for cross-departmental alignment and client outreach.

Benefits

IFA offers a comprehensive benefits package including medical and dental insurance, vision reimbursement plan, 401K, life insurance, long-term disability, vacation time, sick time, paid holidays, employee discounts, and many other incredible benefits.