Credentialing Representative

About the role

The Membership and Credentialing team is responsible for ensuring that applicants and end users meet applicable business, regulatory, and TransUnion credentialing requirements before gaining access to TransUnion products and services. The team conducts due diligence, verifies permissible purpose and business legitimacy, and partners with Sales and business units to support compliant onboarding and a positive customer experience. This role reports to Consumer Operations Support Lead.

Responsibilities

• Manage complex credentialing and recredentialing cases, including applicants located in the United States and international markets.
• Authenticate end users and confirm their permissible purpose and authorized use of TransUnion products and services in accordance with applicable laws and regulations.
• Evaluate the intended use of requested products and services, including complex packages and requests involving geographic areas outside the United States.
• Conduct due diligence examinations and investigations using approved third-party tools, online resources, and other appropriate research methods.
• Assess applicant business legitimacy based on federal, state, city, municipal, and applicable international regulatory requirements.
• Respond to escalated client inquiries through both verbal and written communication in a timely and professional manner.
• Serve as a subject matter expert on credentialing matters and provide guidance, updates, and direction to team members and business partners.
• Mentor, coach, and support team members by sharing process knowledge, prior experience, and credentialing best practices.
• Identify recurring process or communication concerns and recommend improvements that enhance efficiency, compliance, training, and customer satisfaction.
• Partner with Sales, business units, potential customers, and other impacted groups to resolve issues and support effective credentialing decisions.

Requirements