Credentialing & Enrollment Associate (Remote)

About the role

We are a remote-first company currently hiring in most U.S. states except Hawaii. Our mission is to make mental health care more accessible by streamlining the path for Providers to begin seeing patients as quickly and efficiently as possible.

Responsibilities

• Contribute directly to improving the Provider experience by ensuring timely and accurate credentialing and enrollment.
• Collaborate with cross-functional teams to support new payer launches and share operational insights.
• Help educate and support our credentialing and enrollment associates as new processes and payers are introduced.

Requirements

• 2+ years of experience within the healthcare setting, working with or for health insurance plans, networks or credentials verification organizations.
• Experience working collaboratively across teams cross-functionally (Account Delivery or Provider Success).
• Experience developing, documenting, and optimizing new processes into easy to understand documentation.
• Proficiency in spreadsheets (Excel / Google Sheets) and CRM / ticketing platforms (Salesforce, Zendesk), with a demonstrated ability to quickly adapt to and learn new software (e.g., Airtable, Certify).

Preferred Qualifications

• Experience working in a fast-paced environment, such as a startup or large healthcare system.
• Experience enrolling providers with regional or national payers (preferably behavioral health).
• Familiarity with CAQH, NPPES, CMS, & NCQA requirements.
• Experience working with a Credentials Verification Organization (CVO).