Creator Success Manager

About the role

Passes is a leading platform dedicated to empowering creators and fostering meaningful connections with their audiences. We are committed to providing innovative solutions that help creators grow and thrive in the digital landscape. Join us and be a part of a team that is shaping the future of the creator economy.

Key Responsibilities

• Provide training and resources to ensure creators maximize their content's impact and monetization potential.
• Be the creator's biggest advocate internally, collaborating with marketing, product, support, and beyond to ensure new creators receive the necessary tools and resources.
• Build and maintain strong relationships with key creators, understanding their needs and challenges.
• Act as a trusted advisor to creators, providing guidance and creative strategy to help them achieve their goals and maximize revenue.
• Gather feedback from creators to inform product development and improve the creator experience.
• Drive increase in the volume of creators leveraging our full suite of monetization tools, including subscription models, merch, and AI tech.
• Develop revenue strategies to increase subscriber counts, platform sales, and earnings.
• Identify, pitch, and negotiate new business opportunities and product solutions tailored to the needs of your creator portfolio.
• Stay current with industry trends, emerging talent, and the competitive landscape.
• Conduct research to identify new opportunities for creator acquisition.
• Analyze performance metrics and adjust strategies as needed to hit targets.

Qualifications

• Proven experience in a customer success, account management, or similar client-facing leadership role.
• Currently using AI tools (e.g., ChatGPT, Claude, Notion AI, or similar) as part of your workflow — and enthusiastic about applying them to drive better outcomes for creators.
• Strong quantitative and analytical skills, with the ability to derive actionable insights from data.
• Excellent communication and interpersonal skills, with a track record of building strong relationships with clients and internal stakeholders.
• Strategic thinker with demonstrated success developing and executing growth strategies.
• Comfortable in a fast-moving, tech-forward environment — you adapt quickly and figure things out.
• Genuine passion for the creator economy and helping people build sustainable businesses.
• Nice to have: proficiency in data analysis tools such as Tableau or SQL.

Pay

$70,000 to $100,000 per year DOE, competitive base + bonus

Schedule

Full-time, not remote