Creator Platform Operations & Governance Manager

About the role

Sony Interactive Entertainment (SIE) is a subsidiary of Sony Group Corporation, known for its PlayStation brand and a leading provider of cutting-edge hardware and network services. This role supports the PlayStation ecosystem, focusing on connecting partner insight, policy governance, product priorities, and planning activity into clear decisions and accountable follow-through.

Responsibilities

• Operate policy governance and partner insight processes from intake through decision logging and follow-up.
• Cook up feedback loops that collect, synthesize, route, and track creator, partner, and platform business input.
• Prepare concise materials framing context, impact, risks, options, and recommended next steps.
• Maintain governance registers, roadmaps, backlogs, trackers, repositories, and decision records.
• Support the scaling of operations by standardizing operating rhythms, strengthening cross-functional alignment, and improving strategic follow-through.
• Organize inputs, dependencies, timelines, and follow-through for planning cycles.
• Track action owners, open decisions, risks, and outcomes through to closure.
• Create lightweight reporting and communications on progress, priorities, and operating health.

Requirements

• 6+ years in operations, governance, product operations, strategy operations, research operations, or related fields.
• Experience managing cross-functional workflows, forums, or executive operating rhythms.
• Proven ability to support globally distributed teams, anticipating stakeholder needs, and keeping work moving across time zones with clear communication and strong follow-through.
• Strong judgment in ambiguous, sensitive, or fast-moving environments.
• Excellent written communication, synthesis, and executive-level briefing skills.
• Strong stakeholder management across senior leaders, subject matter experts, and cross-functional teams.
• Highly organized, analytical, and accountable, with practical risk, dependency, and action tracking experience.

Qualifications

• Experience in platforms, gaming, media, publishing, partner operations, product operations, or insight operations.
• Familiarity with partner feedback loops, voice-of-customer processes, research follow-through, or planning cadences.
• Experience maintaining registers, decision records, trackers, dashboards, or governance documentation.

Skills

• Strong organizational and analytical skills.
• Effective communication and stakeholder management abilities.
• Ability to manage complex projects and prioritize tasks.
• Experience with project management tools and methodologies.

Benefits

The benefits package includes medical, dental, vision, matching 401(k), paid time off, wellness programs, and discounted Sony products. This role is also eligible for a bonus package.

Pay

The estimated base pay range for this role is $161,100—$241,700 USD.

Schedule

This role offers a flexible schedule to accommodate the needs of the team and the company.

Benefits

The benefits package includes medical, dental, vision, matching 401(k), paid time off, wellness programs, and discounted Sony products. This role is also eligible for a bonus package.

Equal Opportunity Statement

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees, and embrace diversity.