Creative Services Project & Production Manager

About the role

The Creative Services Project & Production Manager role oversees the end-to-end process of creative production, with a strong focus on print and in restaurant materials. This role balances creative problem-solving with process discipline while managing timelines, resources, field tools, and agency partners to ensure flawless execution from concept through installation.

What You'll Be Doing

• Project Management
• Lead creative services projects from initiation through completion, ensuring alignment with brand standards and business objectives.
• Build and manage detailed project timelines, budgets, and deliverables across multiple stakeholders.
• Serve as the central point of contact between internal teams, agencies, and vendors.
• Print & Production Management
• Oversee print production for all in-restaurant and marketing materials, ensuring quality, accuracy, and cost-effectiveness.
• Manage the production process from design handoff to vendor proofing, printing, shipping, and final installation.
• Troubleshoot production challenges and recommend innovative, efficient solutions.
• Agency, Vendor & Freelance Management
• Partner with creative agencies and print vendors to deliver on-time, high-quality outputs.
• Identify, hire, and manage freelance designers to support specialized design needs or increased project volume.
• Negotiate costs, manage contracts, and ensure external partners adhere to brand and quality standards.
• Evaluate partner performance and maintain strong working relationships.
• Field Support & Tools Management
• Manage the field-based creative request system, including project intake, routing requests to the appropriate designer, and acting as liaison between the designer and requestor to ensure clarity, quality, and timely delivery.
• Owning the creative Ad Builder system used by Field Marketing teams:
• Identify and prioritize templates based on business needs.
• Oversee template creation in partnership with designers.
• Upload and maintain templates in the system and manage overall adoption, usage, and troubleshooting.
• Cross-Functional Collaboration
• Work closely with marketing, brand, culinary, and operations teams to ensure creative execution supports business needs.
• Align stakeholders on project goals, progress, and changes throughout the process.
• Manage feedback loops and approvals to keep projects moving forward.

How You'll Do It

• Organization: Keep complex projects on track while juggling multiple timelines and priorities.
• Communication: Translate between creative, operational, and business teams with clarity and accuracy.
• Problem-Solving: Approach production and process challenges with innovative, efficient solutions.
• Collaboration: Work effectively across teams, agencies, and vendors to achieve shared goals.
• Attention to Detail: Ensure accuracy and quality at every stage of the creative production process.

Minimum Qualifications

• 4+ years of project management experience, preferably within creative services, marketing, or print production.
• Strong knowledge of print production processes, materials, and installation.
• Experience managing agencies, vendors, and freelance resources, with proven success in negotiation and partnership.
• Proficiency in project management tools (e.g., Asana/Basecamp, Canva, digital asset libraries like Bynder, Monday.com, Smartsheet, or similar).

Preferred Qualifications

• Experience in restaurant, retail, or consumer-facing environments.
• Familiarity with environmental graphics, in-store marketing, or signage production.
• Experience with creative request and template systems (e.g., Lytho, Templafy, Brandfolder, or custom-built tools).

Location

Austin, TX

Hybrid