Creative Services Manager

About the role

The Creative Services Manager is ultimately responsible for liaising with internal creative teams to ensure campaign expectations and scope obligations, and executional standards are met. From creative development to the go-live date, the CSM is responsible for maintaining the balance of high-quality creative outputs and client happiness by acting as the creative point of contact for clients.

Responsibilities

• Own the campaign – clearly communicate all aspects of creative development and production execution for all custom campaign elements, to relevant internal stakeholders.
• Provide best-in-class client service to advertisers through great communication and set expectations throughout the duration of a campaign.
• Position yourself as the expert on creative campaign elements, serving as the single, trusted point of contact for the client’s creative needs.
• Avoid oversights by ensuring the client’s brand integration elements in custom content are clearly communicated to the client and creative team, and ultimately delivered as promised.
• Act as “partner in crime” to Vox Media creative teams, in lockstep with the creative vision of each asset so that it can be accurately represented and supported in client conversations.
• Oversee production from all teams to ensure all elements of a campaign are running smoothly and on time.
• Provide education to brand partners where needed - simplify production language for the client so they understand all aspects of the campaign process.
• Clearly articulate client feedback and expectations back to internal Vox Media creative teams in a way that provides context and actionable direction.
• Balances multiple high-touch campaigns at once, prioritizing bandwidth as needed to fulfill campaign requirements and stay consistently available for clients.
• Troubleshoot all campaign concerns/hiccups/blockers, including being able to diagnose a problem properly and seek out solutions that cater to both the client and Vox Media values.
• Escalate internal and external challenges to Creative Services leads with suggested solutions.
• Be the liaison for the client on-set (in-person or virtually) or the client’s eyes and ears when they can not be there.
• Partner with Insights, Sales, Account Strategy and Creative teams to actively participate in campaign wrap reports, crafting the campaign success story.
• Be knowledgeable about Vox Media offerings to include recommendations for upselling and repeat business.

Requirements

• 3-4+ years of experience executing creative advertising campaigns (video, photo, written, design and/or audio and experiential) in a client facing role
• Creative agency and/or publisher experience preferred
• Strong understanding of the creative development and production process
• A background working with and leading communication with internal teams and brands
• Proven track record of strong client communication and writing skills
• Strong public speaking skills + eagerness to lead a room of creatives and clients
• Superb people skills: must be able to calmly interface with brands and agencies, as well as internal Vox Media stakeholders

Must Haves

• A passion for the Vox Media networks and an understanding of the topics and trends we cover
• A high degree of emotional intelligence, empathy, compassion, and a sense of humor
• A strategic thinker with a can-do, solution-oriented mindset

Position Type

This is a temporary position expected to last approximately through December 2026. Candidates for this role will need to be available to work within this time frame.

Location

This job is based in New York, New York with remote and hybrid flexibility on a case by case basis.

PAY TRANSPARENCY

The salary range listed below represents the minimum and maximum base pay for this position at the time of this posting. Final salary offered to the candidate selected for the position will be based on factors including but not limited to the candidate's skills and experience. Pay Range $80,000 - $85,000 USD