Creative Services Lead

About the role

One of our clients, a fast-growing U.S.-based pet health and wellness company, is seeking a highly organized and systems-oriented Creative Operations Lead to support its growing Creative team. The company is a leading brand in pet supplements, offering science-backed, clean-label wellness products for dogs and cats. With products sold through major retail and eCommerce channels, the business is expanding its product portfolio, marketing presence, and omnichannel operations.

The Creative Operations Lead will be the operational backbone of the Creative team, managing the flow of creative projects from intake through final delivery. You will own project intake, brief reviews, timelines, resource planning, workflow management, deadline tracking, stakeholder coordination, and digital asset organization. You will partner closely with the Creative & Design Manager and cross-functional teams to ensure projects are delivered on time, on brand, and aligned with business priorities. The role focuses on improving creative systems, processes, asset management, collaboration tools, automation, and AI-enabled workflows.

Responsibilities

• Creative Project ManagementManage the end-to-end lifecycle of creative projects from intake to final delivery.Serve as the primary point of contact for incoming creative requests; review briefs to ensure objectives, deliverables, timelines, approvals, and requirements are clearly defined.Develop project timelines, workflows, and implementation plans; coordinate priorities across Marketing, eCommerce, Amazon, Innovation, Sales, Regulatory, People, and Executive teams.Track project progress and proactively resolve bottlenecks, delays, and competing priorities; facilitate kickoffs, status meetings, and stakeholder updates.Ensure projects are delivered on time, on brand, and aligned with business objectives.
• Creative Operations & WorkflowEstablish scalable creative processes that improve efficiency, visibility, and accountability.Own intake, prioritization, and workload management; develop systems for tracking project status, timelines, team capacity, and resource allocation.Create dashboards and reports to provide visibility into active projects and key milestones; continuously identify opportunities to improve workflows, turnaround times, and team productivity.
• Resource Planning & Team SupportManage creative calendars and team workload planning; allocate resources effectively across multiple projects.Partner with the Creative & Design Manager to balance priorities against creative capacity; reduce administrative workload for creative team members through streamlined processes.Identify opportunities to improve team utilization and effectiveness.
• Digital Asset ManagementOwn creative asset management processes and standards; establish file management, naming conventions, tagging, version control, and archiving standards.Ensure assets are organized, searchable, accessible, and properly maintained; improve cross-functional access to approved creative assets and administer DAM systems.
• Creative Technology & SystemsEvaluate creative operations tools and recommend improved asset management and collaboration platforms.Partner with IT and business stakeholders to improve creative technology and user experience; drive adoption of new systems and workflows.Explore automation and AI-enabled solutions to improve creative team productivity.
• Vendor & Production CoordinationCoordinate with freelancers, photographers, videographers, agencies, and production partners; track project budgets and vendor invoices when required.Maintain project documentation, production records, and related files.

Qualifications

Required:

• Bachelor’s degree in Marketing, Communications, Business, Project Management, Design, or related field.
• 5+ years of experience in creative operations, project management, marketing operations, creative services, or a similar role.
• Experience supporting creative teams in CPG, eCommerce, retail, consumer products, or agency environments.
• Strong project management, organizational, and prioritization skills; hands-on experience with platforms such as Asana, Monday.com, ClickUp, Wrike, Airtable, or similar tools.
• Exceptional attention to detail, follow-through, and strong written and verbal communication skills.
• Ability to coordinate and influence multiple stakeholders across departments; proven ability to manage multiple projects simultaneously in a fast-paced environment.

Preferred:

• Experience supporting Amazon, DTC, retail, or omnichannel marketing teams.
• Experience creating and improving