Creative Operations Lead

About the role

Overview At IQVIA Healthcare Communications Group, great creative work depends on an equally strong production foundation. We are seeking a Creative Operations Lead who can bring structure, accountability, and technical excellence to the day-to-day operation of our shared creative studio. This is a hybrid leadership and hands-on production role. The Creative Operations Lead will oversee a team of global designers, manage resources, workflow and quality across assignments, and serve as the primary day-to-day prepress specialist for the IHCG agencies. The ideal candidate is equally comfortable guiding a team, solving production challenges, and preparing flawless, release-ready files.

In order to be eligible for this remote role, you must reside within the country where the position is posted. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

Responsibilities

• Lead, mentor, and manage a team of 4+ global designers, setting clear expectations for quality, responsiveness, utilization, accountability, and reliable studio coverage.
• Manage daily studio workflow, resource allocation, project assignments, and priorities across IHCG to ensure clear prioritization and on-time delivery.
• Serve as the day-to-day prepress specialist, preparing and releasing accurate, production-ready mechanicals and final files across assigned brands.
• Conduct comprehensive quality-control checks for bleeds, trims, safety, dielines, resolution, fonts, links, image integrity, color accuracy, file packaging, and required pharmaceutical formatting, including legal copy, fair balance, footnotes, references, and superscripts.
• Ensure all deliverables align with approved creative, brand guidelines, regulatory expectations, and vendor/publication specifications; review print and digital proofs, identify production risks, recommend solutions, and confirm final-file accuracy before release.
• Partner with Creative, Account, Project Management, Operations, and Production teams to forecast workload, resolve bottlenecks, improve workflow visibility, and meet deadlines without compromising quality.
• Serve as the primary point of contact for overflow creative production and coordinate with external vendors as needed.
• Develop and maintain studio processes, templates, naming conventions, archival standards, and quality-control measures to improve speed, consistency, efficiency, and scalability while minimizing rework and vendor issues.
• Monitor studio utilization, budgets, and vendor costs, identifying opportunities to improve efficiency and expand capabilities as business needs evolve.
• Foster a culture of collaboration, continuous improvement, operational excellence, and strong cross-functional partnership across IHCG.
• Build a scalable studio model that supports business growth while maintaining creative quality, brand integrity, strong team utilization, and consistent production standards.

Qualifications

• 8+ years of experience in studio production, prepress, print production, graphic production, or a related discipline within an agency, studio, or regulated communications environment; pharmaceutical/healthcare industry experience required.
• Strong people leadership skills, with 3+ years of experience leading or managing creative production resources preferred, including designers, production specialists, and remote or global teams.
• Bilingual proficiency in English and Spanish is preferred but not required.
• Deep prepress and print-production expertise, including print specifications, color spaces, image resolution, font management, packaging, proofing, and vendor release requirements.
• Expert proficiency in Adobe Creative Cloud, particularly InDesign, Illustrator, Acrobat Pro, and Photoshop, as well as PowerPoint; Figma experience is a plus.
• Exceptional attention to detail with the ability to identify technical, formatting, and consistency issues before deliverables reach clients or vendors.
• Proven ability to manage high-volume production, multiple priorities