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Jobs · Product · New York

Creative Account Director

RRD · New York, NY · 3 days ago
On-siteProduct$107k–$171k/yrFull-time

About the role

Williams Lea is establishing an in-house global creative services offering in New York for one of the world's leading banks. The Creative Account Director will promote and spearhead this new location, sharing services with teams already producing in-house creative work globally. This role combines new business development, account direction, and project management through a creative lens in a highly regulated environment with strict brand guidelines.

The position requires fluency across social media, ATL, motion graphics, and print, with the ability to have creative conversations with clients while working as part of a global team reporting to the Global Creative Director (based in EMEA). Responsibilities include maintaining excellent day-to-day client communications, aligning creative delivery across broad campaigns and business objectives, overseeing operational excellence, implementing optimized cost-to-serve models, applying continuous improvement initiatives, and driving team growth and development.

The ideal candidate has a creative background (not hands-on design) spanning design, motion graphics, and film, with strong leadership, organizational, and communication skills, plus a proven track record of project management delivery. Client management skills are critical for defining and building new operating models, and key stakeholder engagement will help shape a service delivery team fit for emerging business changes and growth plans.

Responsibilities

  • Gather and analyze client feedback to inform creative process improvements
  • Partner with client leads to identify growth opportunities and improve delivery
  • Responsible for strategic planning across the account
  • Identify new services and manage those from sale through to implementation and management
  • Implement tools and systems to improve team efficiency and visibility
  • Responsible for Operational Excellence and client satisfaction
  • Oversee the creative workflow, working into the Global CD, highlighting potential risks to the client
  • Analyze data and reports that give insight into how to adjust to improve the service
  • Proven experience in growing services and identifying new ones
  • Track Williams Lea and client budgets and POs across all creative projects
  • Work on month-end activities and invoicing
  • Responsible for contractual governance

Qualifications

Personal attributes

  • Strategic thinker
  • Must be personable
  • Good listener, inquisitive and inwardly questioning – searches for underlying truth – questions if unsure
  • Confident speaker – happy to lead a conversation
  • Inspirational leadership attributes – able to lead teams through challenging and busy times whilst maintaining Williams Lea values

Essential skills

  • Experienced Creative Account Manager ready for next step into a demanding role
  • Pragmatic adopter and approach to AI
  • Capable of developing and implementing strategic objectives
  • Strong commercial awareness, ability to plan and negotiate
  • Detail-orientated outlook
  • Self-motivated, able to work autonomously
  • Understands Williams Lea company values and business objectives and is able to deliver against them
  • Able to manage, motivate and develop a diverse team

Key Competencies

  • Proven project management and delivery skills
  • Fluency across the marketing ops stack – creative production and campaign delivery
  • Quality communication at all levels
  • Client Focus
  • Leading the Team
  • Planning and Organizing
  • Delivering against strategic objectives

Pay

Salary range: $107,000 to $171,200 per year. The range may be adjusted based on the applicable geographic location of the hired employee and may change in the future. It is not typical for an individual to be hired at or near the top of the range; compensation decisions vary based on education, skills, experience, proficiency, performance, shift, and location. Depending on the role, the total compensation package may also include participation in a bonus, commission, or incentive program.

Benefits

  • Medical, dental, and vision coverage
  • Paid time off
  • Disability insurance
  • 401(k) with company match
  • Life insurance and other voluntary supplemental insurance coverages
  • Parental leave
  • Adoption assistance
  • Tuition assistance
  • Employer/partner discounts

Schedule

Monday–Friday, 8:00 am–5:00 pm

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