Creamery Lead Attendant - Flex

About the role

The Creamery Lead Attendant will be responsible for supervising a dynamic guest services team and ensuring that operations at the Antler Hill Village Creamery, Smokehouse, carts and other assigned locations are exceeding guest expectations, providing memorable experiences, and delivering on Biltmore’s reputation for world class guest service.

Responsibilities

• Providing support and resources for staff
• Acting as on-site contact for guest inquiries and events
• Liaising with other departments (e.g., Group Sales)
• Supervising a dynamic guest services team
• Providing general assistance and support for leadership, the department, and company
• Supervision and development of line staff
• Continual on-the-floor guest and employee interaction, ensuring subordinates remain in guest areas during peak periods
• Assigning work tasks and coordinating activities of outlet personnel to ensure prompt and courteous service
• Working closely with Restaurant Manager and other culinarians in menu training and day-to-day operation issues
• Promptly informing kitchen of any food complaints or timing issues
• Regularly recommending revenue-generating initiatives or efficiency improvement proposals
• Responsible for food, beer, and wine controls and inventory
• Responsible for ordering, issuing, and inventory of uniforms and ensuring staff is always in appropriate clean and pressed uniform
• Ongoing training and development of staff
• Ensuring cleanliness of all outlet areas
• Ensuring accuracy of daily paperwork, and conducting regular cash drawer and safe audits
• Ensuring repair and maintenance of areas is completed as necessary
• Responsible for counting down and balancing all drawers and moneys

Qualifications

• High school diploma (or GED)
• Additional education, training, and/or certification(s) preferred
• Ideal candidate would have some college
• Minimum two (2) years related food and beverage supervisory/management experience in a comparable full service restaurant and/or luxury hotel/resort required, preferably in an upscale setting
• Combination of education and experience may be considered
• Ideal candidate will have dedicated fine dining experience to include in a multi-unit 4/5 star/diamond hotel or resort
• Demonstrated leadership skills and/or previous supervisory experience required
• Proven commitment to the delivery of world class guest service, internally and externally, and ability to motivate staff to do the same
• Proficiency in Microsoft Word, Outlook, and Excel
• Must be able to quickly acquire knowledge of Biltmore’s history, products and services, and systems
• Minimum 21 years of age to bartend as needed
• Familiarity with beer and wine preferred
• Outstanding interpersonal and verbal and written communication skills
• Must be able to communicate clearly, concisely, and effectively to a wide variety of audiences
• Familiarity with food and beverage cost controls
• Excellent planning, organizational, and project and time management skills; must be able to prioritize work under deadline with a focus on quality and details
• Ability to be proactive, take initiative and exercise good judgment; must possess a high level of professionalism and be comfortable addressing, anticipating, and troubleshooting issues as needed
• Ability to maintain a professional appearance and demeanor and handle a variety of guest service situations in a manner consistent with Biltmore standards

Physical Requirements

• Work in a guest contact environment
• Required to lift 35 pounds regularly and 50 pounds occasionally
• May work in a standing position for extended periods of time
• Must have a full range of movement and be able to bend, kneel, reach overhead/below, stoop, and stand/walk for extended periods of time
• Will be working outdoors