Crash Assistance Responder

Essential Functions

• Responds to non-injury traffic collisions, interviews witnesses, and gathers information from all involved parties.
• Conducts preliminary and follow-up investigations and produces reports of non-injury traffic collisions.
• Assists disabled vehicles and provides roadside support.
• Directs traffic control and parking assistance during traffic disturbances and special events.
• Performs various administrative support tasks and other duties as assigned.

Minimum Qualifications

• Any combination of work experience, education, and training that would likely provide the required knowledge, skills, and abilities to perform the duties of the job.
• Experience and education: Minimum high school diploma or GED. Work experience with progressively responsible duties in a customer-service, retail, administrative, or professional office setting.
• Knowledge, Skills, Abilities: Modern police methods and procedures related to vehicle crash investigations. Understand and apply relevant federal, state, and local laws, regulations, and procedures. Follow all safety rules and regulations of the department and Town. Report writing, record keeping, and interview techniques and procedures. Prioritize tasks effectively and manage time efficiently in a fast-paced environment. Maintain confidentiality. Excellent communication skills and ability to communicate clearly and concisely, both orally and in writing. Interpersonal skills such as active listening, being able to understand and empathize with others, and manage conflict. Demonstrate adaptability and initiative in handling varied situations and working independently as needed. Work outside and drive safely during harsh weather conditions, including temperature extremes. Have enough physical strength and dexterity to perform duties such as helping with pushing or removing cars from the flow of traffic.
• Certifications Required: Must have a valid North Carolina driver’s license and ability to maintain insurability.

Supplemental Information

• This classification has been designated as Safety Sensitive and is subject to random drug and alcohol testing.
• The position is driving essential and must conform to the Town's Safe Driving and Accident Policy and procedures.
• The Town of Chapel Hill offers comprehensive and competitive benefits to regular full time and part time employees.
• Health and Dental Insurance: Health and dental insurance are effective the first day of employment. The town will provide full-time employees group medical and dental insurance including family coverage. Employees and the town will share equally in the additional cost of the medical plan for dependent coverage if employees desire to purchase such coverage for family members. Employees are responsible for the full cost of dependent dental insurance.
• Retirement: Health Savings Plan: Employees hired after June 30, 2010, in a regular full-time or regular part-time position are required to participate in the Retirement Health Savings Plan. Contributions are taken on a pre-tax basis. The current contribution amount is 1%. 401(k): The Town makes a contribution of 5% to the 401(k) for all regular full and part-time employees. There is no employee match required. Employees have the option of making contributions on a pre or post-tax basis. The plan is administered by Empower. 457 Deferred Compensation Plan: Town of Chapel Hill employees have the option of making contributions to a 457. The Town does not make contributions to this plan. The plan is administered by MissionSquare.
• Disability Insurance: The Town provides both short-term and long-term disability insurance to all regular full or part-time employees. The plan will pay up to 50% of the employee's base income up to $462 per week for non-job-related injuries. Voluntary Short Term Disability: Employees have the option of purchasing supplemental disability insurance. This plan will pay employees a maximum of 25% of their base weekly earnings up to $400.
• Life Insurance: The Town provides full and part-time regular employees with an individual term life insurance policy. Employees have the option of purchasing additional life insurance for a small fee. Dependent life insurance is also available.
• Direct Deposit: All employees hired after July 1, 2007 are required to have direct deposit.
• Parking: Parking is provided free of charge at or near worksites.
• Annual longevity payment: Beginning with the 5th year of full or part-time regular employment.
• Tuition assistance: Available upon completion of the initial probationary period.
• Housing Assistance Program: Assists employees secure housing in Town see the following https://www.chapelhillaffordablehousing.org/employee-housing.