Crafter

About the role

Crafters bridge the frosting and guest service departments by completing all orders according to NBC's standards and time guidelines. They are trained Guest Service Representatives and will be the first to assist Guest Service when needed, while maintaining the crafting department—keeping it supplied, clean, and running efficiently.

Responsibilities

• Abide by all NBC policies and procedures
• Uphold NBC's image and brand
• Assist guest service when necessary
• Verify order information, including pricing
• Assist other departments when necessary
• Follow crafting manual to put designs together
• Generate personalized message cards
• Coordinate the timing of all orders between guest service and frosting departments
• Wrap or box cakes for same‑day and next‑day orders after frosting
• Print and verify delivery log
• Track inventory of crafting material
• Make and fluff bows
• Keep pre‑made design pieces available for walk‑in and same‑day orders
• Keep crafting area clean and sanitized, including crafting bins, drawers, and BOH POS station
• Continuously check bakery email

Requirements

• Strong sense of teamwork
• Ability to follow instructions
• Integrity
• Initiative
• Fit with Nothing Bundt Cakes culture
• Ability to work well under pressure
• Outgoing and friendly personality
• Ability to multitask while paying attention to detail
• Strong sales ability
• Genuine care for others’ needs
• Sense of urgency
• Good organizational skills
• Good fine motor skills
• Good communication skills
• Strong pride in work
• Bilingual English‑Spanish (a plus)