CPI Counselor Phoenix Clinic

About the Organization

Intermountain Centers is one of the largest statewide behavioral health and integrated care organizations in Arizona. We are inclusive and embrace all individuals, offering top-level compensation packages, exceptional benefits, and career advancement opportunities.

• Exceptional health, dental, and disability benefits
• Career and compensation advancement programs
• Student loan forgiveness programs
• 401k company match
• Bilingual pay differential
• Holiday, PTO, and employer-paid life insurance
• Clinical licensure supervision and reimbursement
• Evidence-based treatment approaches, training, and supervision

About the Role

Functions as a provider of counseling services for members of the organization. The Counselor will work in conjunction with the treatment team to provide a continuum of services designed to aid in the member’s recovery goals. The Counselor may also be part of a team assigned to each member to ensure strong clinical care and coordination.

Responsibilities

• Evaluate member’s physical or mental condition through interviews, observation, or assessments.
• Guide members in the development of skills or strategies, individually or in group sessions, to assist in overcoming dependencies, identifying problems, adjusting to life, and making changes.
• Evaluate the effectiveness of counseling programs on member’s progress in resolving identified problems and moving towards defined objectives.
• Plan, organize, or lead structured programs of counseling, work, study, recreation, or social activities for members, including programs to prevent substance abuse, improve community health, or counseling services.
• Collaborate with other staff members to coordinate member care and develop treatment plans.
• Refer members to community resources or to specialists as necessary.
• Act as member’s advocate to coordinate required services or to resolve emergency problems in crisis situations.
• Counsel family members to assist them in understanding, dealing with, or supporting members.
• Meet with families, probation officers, police, or other interested parties to exchange necessary information during the treatment process.
• Gather information about community mental health needs or resources that could be used in conjunction with therapy.
• Coordinate or direct employee workshops, courses, or training about mental health issues.
• Coordinate substance disorder groups, review and sign off on assessments, service plans, and discharge summaries within 24 hours of receiving the documents in the electronic health record.
• Follow policies, procedures, and controls established by the organization, the HIPAA Privacy Officer, and/or the HIPAA Security Officer regarding access to, protection of, and the use of PHI.
• Meet productivity expectations of providing 440 units monthly (22 hours weekly).
• Perform other related duties as assigned or necessary as it relates to the general nature of the position.

Core Competencies

• Functional Knowledge and Skills: Demonstrates skills and knowledge relevant to one’s own function or work group. Applies current best practices in discipline or specialty area. Stays aware of major developments in discipline or specialty area.
• Adaptability: Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
• Communication: Communicates in a clear and concise manner using appropriate grammar, pronunciation, and tone to enhance understanding. Effectively transfers thoughts and expresses ideas verbally in individual or group situations; clearly conveys thoughts in writing.
• Customer Focus: Listens to customers (internal and external) and addresses needs and concerns. Keeps customers informed by providing status reports and progress updates. Maintains supportive relationship with customers.
• Ethical Principles: Works collaboratively in a positive way to avoid any conflict of interest that would undermine public trust or the effectiveness of the agency’s programs.
• Health and Safety: Demonstrates knowledge of potential health and safety hazards; promotes and observes health and safety procedures; uses equipment and materials properly.
• Inclusiveness: Demonstrates awareness and respect of cultural and individual values. Appreciates and leverages the strengths of others to accomplish goals. Listens to ideas from others, even when different from own. Is careful to ensure all sides are heard before reaching a conclusion.
• Interpersonal Relationships: Considers and responds appropriately to the needs and capabilities of different people in different situations; is tactful, compassionate, and sensitive, and treats others with respect.
• Problem Solving: Uses both analytical and creative thinking to identify problems, collect information, determine the cause, identify and select solutions, and implement the best solution.
• Results Oriented: Strives to consistently achieve excellence in all tasks and goals. Maintains focus and perseveres in the face of obstacles. Uses time efficiently and responds quickly and constructively when confronted with challenges. Prioritizes tasks based on importance.
• Taking Initiative: Responds appropriately on own to improve outcomes, processes, or measurements. Assumes responsibility and leadership when asked. Takes ownership and accountability for own performance. Seeks out and/or accepts additional responsibilities in the context of the job.

Qualifications

• Education: Master’s level or higher in Counseling, Social Work, Psychology, or related field preferred.
• Experience: No fewer than 2 years of experience working in the public behavioral health system (preferably with members with SMI).
• Regulatory:
  • Minimum 18 years of age.
  • Arizona Level One Fingerprint Clearance Card (must possess upon hire and maintain throughout employment).
  • CPR, First Aid & AED certification, if required (must possess upon hire and maintain throughout employment).
  • Valid Driver’s License, 39-month Motor Vehicle Report, and proof of vehicle registration and liability insurance that meet company insurance requirements, if required.
  • Negative TB test result, if required (Employer provides).

Skills

• Comprehension of the English language, verbally and in writing, and the ability to read, write, and speak English.
• Technology: Computer literacy to include working knowledge of Microsoft Office Systems, Word, Outlook, and Excel applications; ability to utilize Electronic Health Record (EHR).
• Knowledge: Understanding of culturally and ethnically diverse members and families. Experience understanding various evidence-based models and theories. Strong knowledge of wellness, recovery, and self-help.
• Communication: Effective communication and written skills are essential.

Physical Demands

• Sufficient physical ability and mobility to work in an office, school, or community setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard or laptop.
• Ability to provide services in homes or locations in the community which may not be adapted for accessibility.
• Ability to drive a vehicle.
• Vision: See in the normal visual range with or without correction.
• Hearing: Hear in the normal audio range with or without correction.