CPH - Provider Engagement
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Must preserve all substantive info.
We need to parse the posting.
Key sections:
- About the role: description of role, mission, etc. Could be first paragraph(s). We'll create About the role
with
containing description. - Responsibilities: bullet list of duties. The posting has "What You’ll Do" with many bullet-like sentences. We'll convert to
- .
- Requirements: maybe "You Should Get in Touch If You have 7–10+ years of experience..." etc. That's qualifications/experience. Could be Requirements.
- Qualifications: maybe "Preferred Qualifications" separate. Could be Qualifications (required) and Preferred Qualifications as separate? But we only have headings: Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map.
We have "What Success Looks Like" maybe could be part of Responsibilities or separate? Not a standard heading; we could incorporate into Responsibilities or maybe as a separate section like "What Success Looks Like" but not allowed headings. So we should embed within Responsibilities or maybe as a separate
under About the role? Probably better to include under Responsibilities as part of what success looks like. We have "Benefits Overview" with details. So Benefits section. We have Pay: "A reasonable estimate of the base salary range for this role is: $146,200—$170,000 USD". So Pay section. Schedule: travel requirement: "Candidates must reside currently reside in New Jersey and be willing to travel to provider practices up to 85% of the time." Also later: "You are willing to travel up to 75% of the time". There's inconsistency; we need to preserve both statements. So schedule section: travel expectations. Also maybe "Skills" could be derived from required skills: influencing, program leadership, communication, data analysis, etc. Could be a Skills section. We need to avoid filler like "commensurate with experience". Not present. We must not include boilerplate like EEO, diversity statement, etc. Remove those paragraphs. Also remove "About Counterpart History" maybe not needed? It's about company; could be part of About the role? Might be considered boilerplate? It's about the company, not role. Might be considered not essential? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Counterpart Health" is not legal/EEO; it's company description. Might be considered substantive? It's about the company, but could be considered part of About the role? Might be okay to keep as part of About the role? However the instruction says "Prefer a few substantive sections over many thin ones." We could include a short paragraph about company under About the role or maybe a separate section? There's no heading for company. We could embed in About the role. We must not include "Final pay is based on several factors..." maybe part of Pay? It's about compensation determination; could be included in Pay section. We must not include "Pursuant to the San Francisco Fair Chance Ordinance..." that's EEO/legal; remove. We must not include "We are an Equal Opportunity Employer..." remove. We must not include "Diversity not only includes..." remove. We must not include "All of our employee’s points of view are key..." remove. We must not include "We are an E-Verify company." remove. We must not include "From Clover’s inception..." maybe part of company description; could keep? It's not legal; it's background. Might be okay to keep in About the role. We need to ensure we don't duplicate lines. Let's extract substantive content: First paragraph: "At Counterpart Health, we are transforming healthcare and improving patient outcomes through Counterpart Assistant, our innovative primary care technology. By empowering primary care physicians with actionable clinical insights, we help practices identify disease earlier, manage chronic conditions longitudinally, and deliver higher-quality care at a lower cost. We are seeking a Senior Provider Success Manager to serve as a strategic advisor to primary care organizations in New Jersey using Counterpart Assistant. This individual will own the success of a complex portfolio of provider partnerships and lead the strategies that drive sustained adoption, measurable performance improvement, expansion, and long-term retention. This is a senior, results-oriented, provider-facing role for someone who can influence clinical and operational leaders, guide practices through meaningful workflow transformation, and connect product utilization to value-based care outcomes. The Senior Provider Success Manager will operate as an external product and industry expert while also representing the provider voice across Counterpart Health. Beyond managing individual partnerships, this person will identify patterns across the market, develop scalable provider-success strategies, and mentor colleagues on effective engagement and change-management practices. The role requires strong judgment, comfort navigating ambiguity, and the ability to lead complex initiatives without direct authority." That's good for About the role. Next: "Candidates must reside currently reside in New Jersey and be willing to travel to provider practices up to 85% of the time." That's schedule/travel. Then "What You’ll Do" list: we need to convert each sentence into bullet. Let's list them: - Own the strategy and performance of a complex provider portfolio - Develop and execute success strategies for a portfolio of high-priority or operationally complex primary care partnerships. - Establish shared clinical, operational, and business objectives with provider and practice leaders. - Maintain a comprehensive view of portfolio performance, including adoption, engagement, provider satisfaction, clinical opportunities, retention risks, and expansion potential. - Anticipate barriers and intervene early to protect partner value and long-term account health. - Lead business and performance reviews that translate data into clear priorities, decisions, and commitments. - Advise clinical and operational leaders - Build trusted relationships with physicians, advanced practice clinicians, practice administrators, and executive stakeholders. - Serve as a strategic advisor on incorporating Counterpart Assistant into clinical decision-making and value-based care operations. - Tailor recommendations to each organization’s workflows, patient population, staffing model, technology environment, and performance goals. - Influence stakeholders with different priorities and levels of technical or clinical expertise. - Lead sensitive conversations involving performance gaps, resistance to change, competing priorities, and partnership risk. - Lead adoption and clinical workflow transformation - Diagnose complex workflow challenges and design practical solutions that embed Counterpart Assistant into daily clinical operations. - Guide practices through implementation, change management, training, workflow redesign, and ongoing optimization on behalf of multiple customers. - Establish adoption plans with clear milestones, ownership, success measures, and escalation paths. - Identify opportunities to improve clinical and administrative processes across diverse primary care environments. - Ensure that adoption translates into sustained behavior change and measurable provider and patient value. - Drive measurable provider performance - Analyze utilization, operational, clinical, and financial data to identify trends, risks, and performance opportunities. - Delivery actionable scorecards and recommendations that help providers improve value-based care outcomes. - Lead targeted interventions for underperforming practices and evaluate their impact. - Shape regional multi-customer provider-success strategy - Identify recurring provider needs and convert successful approaches into scalable playbooks, tools, and engagement models. - Lead cross-portfolio initiatives that improve implementation quality, adoption, retention, or provider experience. - Establish and promote provider-success best practices across markets and practice types. - Use market insights and provider feedback to recommend improvements to Counterpart Health’s product, operating model, and go-to-market strategy. - Represent Provider Success in strategic cross-functional initiatives and planning discussions. - Partner across Counterpart Health - Collaborate with Growth, Implementation, Clinical, Product, Analytics, and Operations teams to deliver a coordinated provider experience. - Support high-value provider recruitment and expansion opportunities as a product, workflow, and value-based care expert. - Translate provider feedback into structured insights that inform product priorities and operational decisions. - Lead resolution of complex escalations by aligning internal teams around root causes, owners, and action plans. - Mentor Provider Success colleagues and contribute to the development of team standards, tools, and capabilities. Then "What Success Looks Like" bullet-ish: - Provider and practice leaders view you as a credible strategic partner who understands their clinical, operational, and financial priorities. - Your portfolio consistently achieves agreed adoption, engagement, retention, and performance targets. - Counterpart Assistant is integrated into providers’ daily workflows and used to support clinical decision-making—not treated as an optional or stand-alone tool. - You identify portfolio risks early and lead coordinated interventions that restore performance and strengthen partnerships. - Providers can clearly articulate how Counterpart Assistant supports better patient care and success in value-based arrangements. - Your performance recommendations lead to observable changes in provider behavior, workflow execution, and relevant clinical or financial outcomes. - Your insights influence product enhancements, operating decisions, and provider-success strategy beyond your assigned portfolio. - Colleagues seek your guidance on complex provider situations, stakeholder management, and workflow transformation. Then "You Should Get in Touch If You have 7–10+ years of experience..." list: - You have 7–10+ years of experience in provider success, healthcare account management, clinical operations, practice transformation, value-based care consulting, or a related field. - You have managed complex or high-value provider relationships and can demonstrate success improving adoption, retention, satisfaction, and performance. - You have experience advising physicians, practice administrators, and healthcare leaders. - You have led significant changes to clinical or operational workflows in primary care or ambulatory care settings. - You can translate complex clinical, operational, and financial data into clear recommendations, performance plans, and executive-level narratives. - You understand how primary care organizations operate, including the competing demands placed on clinicians and practice staff. - You are comfortable leading through influence, resolving ambiguity, and coordinating stakeholders without direct authority. - You have strong program and project leadership skills and can manage multiple high-priority initiatives while maintaining accountability for outcomes. - You communicate effectively in provider meetings, performance reviews, product demonstrations, and challenging escalation conversations. - You are willing to travel up to 75% of the time to build relationships and support provider practices. Then "Preferred Qualifications" list: - Deep knowledge of value-based care, Medicare Advantage, population health, or quality-improvement models. - Experience implementing healthcare technology within primary care environments. - Familiarity with electronic health records, interoperability, medical billing, reimbursement, and risk-based payment arrangements. - Knowledge of annual wellness visits, risk adjustment and coding accuracy, Stars, HEDIS, and other quality-performance frameworks. - Experience designing provider-success playbooks, segmentation models, engagement programs, or performance-management processes. - Experience mentoring colleagues or serving as a subject-matter expert within a provider-facing organization. Then "Benefits Overview" with subpoints: Financial Well-Being: competitive base salary and equity opportunities, performance-based bonus program, 401k matching, regular compensation reviews. Physical Well-Being: comprehensive medical, dental, vision coverage. Mental Well-Being: No-Meeting Fridays, monthly company holidays, access to mental health resources, generous flexible time-off policy, remote-first culture. Professional Development: learning programs, mentorship, professional development funding, regular performance feedback and reviews. Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities, reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture (already mentioned), paid parental leave for all new parents, and much more. We need to avoid duplication: remote-first culture appears twice; we can combine. Pay: "A reasonable estimate of the base salary range for this role is: $146,200—$170,000 USD". Also "Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s