Cox & Kings Travel Consultant

Position Summary

The Travel Consultant is responsible for selling and servicing all Cox & Kings programs for existing Cox & Kings clients and building upon our rapidly growing client base. This role involves creating memorable journeys, managing bookings, and providing exceptional customer service.

Responsibilities

• Meet and exceed established sales targets
• Assist guests and Travel Advisors with all group programs, pre/post accommodations, upgrades, and custom extensions
• Ensure all booking details are complete and accurate in accordance with department guidelines and expectations
• Maximize conversions by following up on Options and Quotes in an established timeframe
• Demonstrate competency in product knowledge and booking conditions
• Maintain up-to-date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions
• Manage inbound calls and enquiries from guests and travel advisors, ensuring prompt, professional, and effective customer service
• Design and coordinate journeys, customizing recommendations and travel arrangements to individual requirements
• Communicate booking timelines and travel requirements clearly to guests and advisors throughout the sales process
• Ensure timely delivery of standard documentation

Requirements

• Associate or bachelor’s degree preferred or equivalent experience
• High School diploma required
• Two years of travel industry experience required
• Two years of sales experience required

Skills And Abilities

• Excellent verbal and written communication skills with an emphasis on telephone sales
• Detail-oriented with excellent organizational skills and ability to multitask
• Strong worldwide geographic, destination, cultural, and world affairs knowledge
• Drive to achieve results, initiate personal goals, and close sales
• Technical skills required (Microsoft Office) and the ability to quickly master new systems
• Good judgment and problem-solving skills
• Ability to work in a team environment
• Excellent inter-personal skills

Special Requirements

• Evening and weekend hours may be required
• International travel may be required (and maintain a current passport)

Pay

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.