Coverage Concierge

About the role

The Coverage Concierge, also known as a benefits coordinator, at Rebis is responsible for coordinating insurance verification, explaining benefits, and providing financial clarity to guests. This role directly impacts treatment initiation, patient trust, and financial performance, while enhancing the overall experience.

Responsibilities

• Verify insurance coverage and benefits prior to visits
• Determine eligibility, coverage limits, and patient responsibility
• Identify authorization requirements
• Ensure all insurance information is accurate and complete
• Initiate and track pre-authorizations
• Coordinate with payers and clinical teams to prevent delays in care
• Clearly explain coverage and out-of-pocket costs to guests
• Answer financial questions with clarity and confidence
• Help guests understand what to expect financially
• Reduce uncertainty and hesitation related to cost
• Ensure all insurance and financial information is documented accurately
• Maintain organized and up-to-date records
• Support billing and revenue cycle accuracy
• Work closely with Healing Navigators to support treatment initiation
• Communicate with Guest Experience Coordinators and clinical teams to ensure financial clarity before treatment discussions

Qualifications

• 1-3+ years of experience in insurance verification, healthcare administration, or billing
• Strong attention to detail and accuracy
• Ability to communicate financial and insurance information clearly
• Organizational and multitasking skills
• Comfort working in a structured, process-driven environment

Skills

• Detail-oriented and analytical
• Calm and clear when explaining complex information
• Patient and empathetic
• Highly organized
• Proactive and process-driven

Benefits

• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Unlimited PTO plus Paid Federal Holidays
• Complimentary Rebis Health Care
• Access to support your personal health
• Parental Leave
• Hybrid Work Eligibility

Pay

$21-25 per hour plus monthly bonus program

Schedule

Hybrid work arrangement available after demonstrating competency and trust, determined based on performance.