Coverage Coordinator
The Arc, Oneida-Lewis Chapter · Utica, NY · 4 mo ago
OTHRFull-time
About the role
The ideal candidate will play a crucial role in enhancing customer satisfaction by ensuring all inquiries are promptly addressed and resolved.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat platforms.
- Resolve customer issues efficiently and provide satisfactory solutions.
- Document customer interactions and escalate complex issues to appropriate departments.
- Monitor and maintain high levels of customer satisfaction through proactive communication.
Requirements
- Bachelor’s degree in Business Administration, Communications, or a related field.
- At least 2 years of experience in customer service or a related field.
- Strong problem-solving and communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
Qualifications
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite.
- Experience with CRM systems is a plus.
Skills
- Customer service orientation.
- Time management and organizational skills.
- Adaptability to changing priorities.
Benefits
- Flexible working hours.
- Professional development opportunities.
- Competitive compensation package.
Pay
$XX.XX per hour
Schedule
Monday to Friday, 8:00 AM to 5:00 PM
Contact
To apply, please fill out the form below.
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